I've returned home after New year's holiday and turned on the device by plugging it back to the power socket.
The display went to a full-white, stayed so for 20 seconds and went to full blank. The device is not responsive at all, one tried manual reset using power buttons, tried to unplug from the power source for the whole night. Always the same result - nothing changed.
Any guidance please?
Are you using the original power supply and adapter that came with your device?
Have you tried putting your device into recovery mode?
Despite my device displays no logo, I've tried your steps, with no success.
Please see a short video with the device behaviour: https://1drv.ms/v/s!AncaZWdSWth7gdQcGRl6pyWLMqJUFg
I'm using the original power adapter supplied with the device.
Thanks for reaching out. I know how challenging it is to not have a working device when needed. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. Also, please let us know when and where you purchased your device.
@David_K: I appreciate your help here!