2nd gen Hub and nest mini cant play youtube music premium

[AlmightyIG]

when trying to play youtube or youtube music, the nest mini and 2nd gen hub dont work. it seems to be loading and loading, but even after few hours it does not stop the loading icon. I used to be able to play music last week. there is a locked thread that I could not see what the solution was.

similar issue but solution is not visible:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/YouTube-stuck-in-Nest-Hub-Gen-2/m-p/478...

@Jake 

it does not work when asking the hub to play by voice command or when connecting to is using WIFI iphone (which again, all was working a few days ago).

restarting all the devices, including the wifi, did not work. factory reset of the devices was not tried yet, looking for a solution.

Thanks

[Azarco]

Hey AlmightyIG,

I'm sorry if you're having trouble playing YouTube Music on your Google Nest devices — let's sort this out.

A quick questions did you use the same Google Account in your Google Nest devices and YouTube subscription? Are you getting the same result when playing music from other music provider like Spotify? Also, resetting your device might help refresh your device.

Let us know how it goes.

Thanks,

Alex

[AlmightyIG]

Hi Alex,

I am not experiencing the same issue with Spotify, it works well but I prefer YouTube, so it is disappointing for me. YouTube also works better than Spotify with google (when it actually playing).

The account for YouTube and google devices is the same (my account).

I have reset all the devices, but not “factory reset”, just a normal one.. 

I’m also using the YouTube account on smart TV (Samsung) and having no trouble with it. I’m using the YouTube account on my phone and PC with no issues as well.

[Azarco]

Hey AlmightyIG,

Understood. To cover all our bases, are you getting the same result when playing YouTube using the Google Assistant app on your phone. Also, try resetting your Google Nest devices to see if that helps.

Best,

Alex

[Azarco]

Hi AlmightyIG,

Still need our help? Let us know if resetting your device helps.  Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[AlmightyIG]

Hi,

reseting did not help. Trying to google assistant also did the same issue.

[Muddi]

Hey AlmightyIG,

Thanks for trying those steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[AlmightyIG]

Hello Muddi,

I have filled out the form. thanks a lot for your help!

Itay

[Muddi]

Hi AlmightyIG,

Thanks — we got your form and have sent it over to our team for review. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi