2nd gen Nest Hub screen has turned green

[jshannonj]

I have a 2nd gen google nest hub.

About a week ago the screen had a large green oval in the center (it looks like the entire screen was shifted "right" with only about 1 cm sliver of the actual screen visible... the rest had the "green screen"/ large green oval in it.

I tried restarting it over a dozen times and every time it looked the same.

It was "voice responsive", but couldn't get the screen to look right (ie, no green oval).

I reset the device and still shows the same thing.

I have included a picture.

Please help!

[Dan_A]

Hi jshannonj,

That certainly hasn’t been easy for you and thank you for doing some troubleshooting steps — let’s check it out. When did the behavior start? Was the device dropped or knocked over? When and where did you buy your device?

You might need to factory reset your Nest Hub 2nd Gen to revert it back to its original settings. Here’s how:

1. Press and hold both volume buttons at the back of the Nest Hub 2nd Gen for around 10 seconds.
2. The Google Assistant plays a sound to confirm that the factory reset started.
3. Redo the setup and see if the issue persists.

Let me know how it goes.

Best,

Dan

[Muddi]

Hi there,

It's us again. I want to make sure you're all good — how did the steps go?

Cheers,

Muddi

[Muddi]

Hey jshannonj,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi