Nest Hub Max

[Paulowen]

Hi 

I have tried everything to get my nest hub max to do look and talk, it recognises my face and voice but doesn’t answer or do anything.

can someone please help 

[Dan_A]

Hi Paulowen,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Can Nest Hub Max answer simple questions or play music? What is the error message? How about gestures, is it responding?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

See this guide for more information about look and talk.

Keep me posted.

Best,

Dan

[Muddi]

Hi there,

How's it going with your Google Nest Hub Max? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hi Paulowen,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi