2nd gen display stopped playing any radio station

[Nev]

My nest display 2nd gen has stopped playing any radio station since yesterday. Gives message that something went wrong. Have tried several stations from different providers. However they are working fine on my other google speakers so guess it's a 2nd gen software update issue?

[Alex_S]

Hi Nev,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. Try these steps:

• Open the Google Home app > Devices tab > Choose your Google Nest Hub 2nd gen > Settings > Remove device > Remove.
• Back on the Devices tab, scroll down to Other cast/Local devices > Tap on Google Nest Hub 2nd gen > Add to a room > Follow the prompts in adding it back to a room.
• Unplug Google Nest Hub 2nd gen for a minute > Plug back in.
• Command it to play a radio station. 

Let me know how it goes.

Regards,
Alex

[Nev]

Thanks Alex.

Didn't go quite as you described above as I couldn't find "Other cast/Local devices" on my Home app.

However I reset the 2nd Gen to factory settings (holding vol up & down together for 10 secs) and re-added the 2nd Gen into my Home app and re-set it up then everything back working as before.

Hopefully the next software update doesn't mess it up again.

[Alex_S]

Hello Nev,
 

I’m glad to hear that you were able to sort it out. In case you have other questions or concerns about your Google Nest Hub 2nd gen, you can always reach out to us here in the Community. We’d be more than happy to assist you.

Best,
Alex