OK, I've tried all the suggestions but my Google home isn't workibg

[Jimpchicago]

I've tried all the suggestions given here from the Google techs but my Google home hub still doesn't get out of showing a g. I've even tried the Google tech tip of trying factory reset 10 times in a row.

Any other suggestions for getting my - less than 2 year old- device back to working again.

Please don't respond by telling me to try factory reset 11 times. 

[David_K]

Google no longer recommends the 11 step power off and on method to try to recover the device.

If you haven't already, try these steps:

Nest Hub (1st gen)

1. Plug in the device to a different power source then reboot the device (unplug the power cord, leave it unplugged for 1 minute, then plug the power cord back in).
2. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
3. Once the device is in recovery mode, on the back of the device, press and hold both volume buttons together for about 10 seconds.

Nest Hub (2nd gen)

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for 10 seconds.

Nest Hub Max

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for about 10 seconds.
3. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
4. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

[Jimpchicago]

Sorry, but all these tips didn't work. If Google doesn't recommend the 10 times recover tip, then why recommend it to me just a few days ago?

I've even tried factory reset in a different room and rebooting my modem. My google Home hub still shows a "g" on a grey background.

Could it be that the Google Home hub is just a crappy product?

[David_K · Accepted solution]

Was that in an interaction with support?

If you've not already contacted support, I can ask a community specialist to review this with you and advise on next steps?

[Jimpchicago]

Yes. I only follow support from Google. Your product so you should have all the answers. 

[David_K]

Interesting. In any case, I'd suggest working with the team via that support case.

For clarity, product experts do not work for Google. We are users, just like you, that volunteer to help others with Google products.

[Dan_A]

Hi Jimpchicago,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Thanks for helping, David_K!

Best,

Dan

[Princesss]

Hey Jimpchicago,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[Juni]

Hello there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Regards,

Juni