3 hour included video history

[Kim70]

We installed the google nest cam (battery) 30 days ago.  All of our video history disappeared today.  I thought 3 hours of video history was included.  I see it has started to record new clips since the history disappeared but why would it delete the previous 3 hours of video history?  It says it deletes the video on a rolling basis. Are the 3 included hours only per day or can it be over multiple days?  

[tajennifer]

Hi Kim70,
 
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the video history on your Nest Camera (battery). But don't worry; I can help. In this case, I just need to ask for some information to provide the best assistance: 
 

• When did the Nest camera stop working?
• Did anything change in the home or with the camera around the installation time?
• Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?
• How is the Wi-Fi connection in that part of the house?

 
Once I have this information, I can provide the best solution. 
 
Please keep me posted. 
 
Best regards,
Jenny

[Kim70]

Thanks for your response.  To answer your questions: The videos were deleted from history exactly 30 days after installation. Nothing changed in the home. We do not have a Nest Aware subscription.  Wi-Fi connection is strong.

My main question is regarding the 3 hours of video history that Nest claims is included (without a Nest Aware subscription.)  My nest camera is not saving the 3 hours of video history any more.  It is only saving recordings for the current day which add up to less than an hour of footage.  Do you know what is included with the Nest video security camera and how it works?

[tajennifer]

Hi Kim70,

Thanks for your reply and for the information provided. In this case, let me explain: your Nest Camera (battery) includes the 3 hours of event video history that is constantly renewed if you do not save the clips or if you do not have any event recorded. 

You can check all the information about the "Event and 24/7 video history" works on the Nest Cameras and Doorbells. And you can take a look at the "What you get with a Nest Aware subscription" article.

Best regards,

Jenny

[Kim70]

Ok, I will check out those links but what I am saying is that it is not saving 3 hours of video.  It only saves footage for 1 day (usually less than 30 minutes of video) and then the next day it is gone.  If the Nest says it includes 3 hours of video, can the 3 hours be over consecutive days until the 3 hours is met? Then as additional clips are recorded it will delete the oldest video footage? 

[tajennifer · Accepted solution]

Hi Kim70,

Thanks for the answer. In this case, answering your questions, the 3 hours of event video history are not consecutive; this just includes clips of the events that happened during the 3 hours. These clips can be edited and downloaded; the clips are not going to be saved after the 3 hour past.

I would recommend you get the Nest Aware subscription or the Nest Aware Plus subscription to get good benefits for the video history on your Nest Camera (battery). With the Nest Aware base subscription, you can get 30 days of event video history, or, if you prefer the Nest Aware Plus, you can get 10 days of continuous video history and 60 days of event video history.

Please let me know if you have more questions.

Regards,
Jenny

[Kim70]

Thank you Jenny, now I understand that it is only saving up to 3 hours in the past.  That was not clear to me when I read that the camera includes 3 hours of video.  Thank you for helping me understand what is included!

[tajennifer]

Hi Kim70,

Thanks for the update. I'm happy to hear that you clarify all your questions about the Nest Aware subscription. But please let me know if you have more questions.

Best regards,
Jenny