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4 dots loading nest hub max.

Aser
Community Member

Hello everyone,

 

 Last year November I have bought a nest hub max, and had no issues with it till last week.  My issue or problem is that the hub is getting 4 dots that keep spining eventhou the hub ist working. By working I mean the hard buttons are receiving commands. I can switch on of camera and mic and the Google voice is telling me that it's on or off.  But other than that it isn't doing anything. It's just those 4 dots that spin  looks like loading or something like that. This keeps happening everyday at random hours. The only thing that I can do to make it work again for a while is plug out the power cord and then putting it back in. 

I have tried to reset it, and it was pointless if I may say so as the problem still persists.  The irony is that the warranty just finished last month. This might be a firmware issue? And it can be fixt by an update? Any help would be appreciated.. Thanks 

3 REPLIES 3

THEveryfastrun
Community Member

you're not I also suffer from this problem.

Iepie77
Community Member

Same problem here.

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS