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AP isolation is disabled but my nest hub 2 refuses to finalized the configuration (link your account

mcanonic
Community Member

Hi,

yesterday I've installed the nest hub 2, form google home from my android device everything went well: the nest is visible from my smartphone, the nest was able to update its software but when it reboot an error message comes asking my to "disable AP isolation".

I checked in my router this configuration and the item "Wireless isolation" is unchecked.

No now the nest hub keeps asking me to use google home and connect an account and basically I cannot do anything with my nest.

5 REPLIES 5

Azarco
Community Specialist
Community Specialist

Hey mcanonic,

 

We're sorry for the trouble this may have caused you — let's see what's going on.

 

Make sure you're using a regular Google Account and you're connecting your device to a private home network. Try rebooting your router to refresh the connection. Resetting your Google Nest Hub might help too.

 

Let us know how it goes.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello there,

 

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.


Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hi mcanonic,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Thanks,

Alex

mcanonic
Community Member

Hi,

by rebooting everything cellphone, nest and router, now it works. I think that the "best move" was rebooting the router.

In the nest hub 2 you should add this hint: reboot your router device if the device does not work after it says that it is connected.

M

Juni
Community Specialist
Community Specialist

Hi there,

 

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.
 

Cheers,

Juni