Added a new home, and now no scheduled routines are starting

[Slartibart]

I have had scheduled routines working for my single configured home, playing on my Nest Mini. Recently, I added another home and after that no scheduled routines in my original home are starting anymore.

I have tried setting my location, making sure that my original home is the one activated in the app, and even tried turning on location awareness; all of these seem tom show that the app is aware of where I am correctly, but it doesn't help.

I had previously been using the default "My working day" routine. I tried disabling that one and created a new one, making sure that any events should be played on the Nest Mini, to no avail.

What am I supposed to do to get the routines working again?

[Juni]

Hi Slartibart,

Thanks for posting and for being a step ahead of us. 

I’m sorry for the trouble this has caused you, let me help you out.  A few things: When did you expect the Routine to start? Is this a Personal or Household Routine? Is the Activate Routine toggle enabled? Do you see an entry in the Home app feed for the Routine running? Check the instructions below on how to see it.

Use History view to understand when Routines ran:

1. Open the Google Home app .
2. Tap Feed History.
3. Find Routine started events. The entry should include the time the Routine ran, the name of the Routine, and what caused the Routine to start.

Keep me posted. 

Thanks,

Juni
 

[Slartibart]

Hi,

This is a Personal routine (I do not know how to create new Household routines), and yes, it is  activated. I have also tried deactivating the default Workplace (I think it's called? I'm using Swedish language) routine and instead create my own. All sounds from the routine are set to play on my Nest screen, that is placed in this home.

The history feed only shows status changes, from "Home" to "Away" depending on whether the Nest screen has been used recently (which has been my only setup for them). I have made sure Home app is set to "Home". No other activities can be found in History.

[Juni · Accepted solution]

Hi there,

Thanks for the information. What devices are added to the new home? Are all devices that you control in the routine still linked to the old home? Try to perform a reset on your Nest Mini and see if it will make a difference.

Let me know how it goes.

Regards,

Juni.

[Juni]

Hi Slartibart,

It's me again. I want to make sure you're all good — how did the steps go?
 

Keep me posted.

Thanks,

Juni

[Slartibart]

Hello again,

Yes, doing a reset of the Nest Mini seems ot have helped, the scheduled routines (I also have one turning off equipment a bit later in the day) have now triggered succesfully, twice. So I believe we can close this support case now.

(The reason for not answering sooner was that these events are only scheduled on weekdays, and I didn't want to reschedule them just now).

[Juni]

Hi there,

Awesome - glad that worked. I will lock this thread now. Feel free to reach out again should you have more questions/suggestions - we are here for you.

Cheers,

Juni