Alarm not sounding

[MaryMaher]

I can successfully set an alarm for 5.15am and Google confirms that it is set. However it NEVER sounds.  I have to bring my phone to bed with me any time I need an alarm call.  I have rebooted several times but it has never worked since I got it about 1 year ago. 

[Muddi]

Hey MaryMaher,

Thanks for reaching out, and my apologies for the delayed response.

It must have been a frustrating experience when the alarm is not working on your Google Home/Nest device. Let's try to get to the bottom of this. A few questions: what type of Google Home/Nest device do you have? Which type of alarm did you set (Media, Character, or standard alarm)? Is the timer working? Are there other features that are affected?

Let's go ahead and do a sequential reboot. Please unplug your speaker and router from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,
Muddi

[Princesss]

Hello MaryMaher,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess