All Google Nest Hubs display "Check Internet Connection"

[snbns]

I have 4 Nest Hubs and a number of Minis around the house that I've been using for years. Never had a problem with any of them up until yesterday. I woke up and noticed that all my Nest Hubs were displaying the message "Check Internet Connection". My first thought - "my internet is down". Checked other devices like my iPhone, iPad, and Apple TV and they were all working fine. Decided to unplug and replug the Nest Hubs from power, and when they came back online, they were back to normal. Great.

Fast forward about an hour, I noticed that 3 of them went back to "Check Internet Connection", but one was still working. Tried to unplug and replug again - issue solved again. About an hour later, all of them are back to "Check Internet Connection". At this point, I'm thinking maybe it's my router/modem, but it's odd since none of my other devices at home are having issues, and I've been streaming video all day with no issues. I restart the router/modem anyway. When the router/modem comes back online, all other devices reconnect, the Nest Hubs are still having the same issue.

I leave it alone since I don't have time to always be troubleshooting this. I've noticed that sometimes, they'll reconnect for like an hour, but then go back to "Check Internet Connection". Again, I leave it alone. Today, still the same issues on all 4 Nest Hubs and all the Minis. I decide to factory reset 3 of the 4 Nest Hubs that I have. After going through the setup process, they all connected fine and working normally. A few hours later, they're all back to "Check Internet Connection" even though I just factory reset them. I don't know what else to do. I've had these things for years without any issues and now all of a sudden none of them are working. 

Any suggestions?

[Muddi · Accepted solution]

Hey folks,

Apologize for the delays. Chiming in to ensure everything is covered here. Just to add we are getting similar reported issues about Google Nest (1st gen) that are having issues with the network. Our team is aware of this, and looking into this issue at hand.

We recommend trying to restart your devices once more then check if there's any difference. Also, please let us know if you have Hue Bridge installed and connected to the Google Home app.

Keep us posted.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

My apologies for the late response here. I noticed an increase in reports here about the Nest Hub that have network issues. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

Also, please check the current operating system and firmware version of your device. Follow the steps below to know-how:

1. Open the Google Home app Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings and then Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Check the version on your Nest display:

1. Swipe up from the bottom of the display screen.
2. Tap Settings and then About device. You should find your "Software version" and "Cast firmware version."
3. Scroll to the bottom to see the “Operating System Version” 

Looking forward to your response.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

I appreciate all the added information that you've sent. The team is aware of the issue on Nest Hub (1st gen) where it keeps on disconnecting from the network. Rest assured that they are looking into this issue at hand, and I'll update this thread as soon as I have more information to share.

Please make sure to eliminate network issues by setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

For those users who are able to reconnect their devices to their network, please immediately send feedback by saying, "Hey Google, send feedback," then use the keywords:  "Check internet connection repeatedly." Visit this link for more steps. Please update this thread once you're done sending feedback.

For users having issues with Google Home Mini or Nest Mini, I suggest to create a new thread so we can focus on your devices. Please share it here so I can reply immediately. 

Cheers,

Muddi

[Tmajerski]

Fuchsia - 6.20211109.1.3166243

Software - 45.1.15.450549110

Cast -1.60.311339

[mrkmax]

As requested:

• Cast firmware: 1.60.305621
• (if needed) Software Version: 45.1.15.450549110
• Fuchsia Version: 6.20211109.1.3166240

Thanks for the help!

-mark

[wowthatisrandom]

Hey @Muddi , this has been happening on all the gen 1 hubs in my house (4 of them). All of them constantly disconnecting from the internet. Additionally when it reconnects i lose access to everything but the clock, cant see home controls or anything else. 

Fuchsia Version: 6.20211109.1.3166240

Software Version: 45.1.15.450549110

Cast Version: 1.60.305621

[Muddi · Accepted solution]

Hey folks,

I appreciate all the added information that you've sent. The team is aware of the issue on Nest Hub (1st gen) where it keeps on disconnecting from the network. Rest assured that they are looking into this issue at hand, and I'll update this thread as soon as I have more information to share.

Please make sure to eliminate network issues by setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

For those users who are able to reconnect their devices to their network, please immediately send feedback by saying, "Hey Google, send feedback," then use the keywords:  "Check internet connection repeatedly." Visit this link for more steps. Please update this thread once you're done sending feedback.

For users having issues with Google Home Mini or Nest Mini, I suggest to create a new thread so we can focus on your devices. Please share it here so I can reply immediately. 

Cheers,

Muddi

[TheRealSaj]

Hi Muddi,

I was also having the same issue.

I tried connecting it through a mobile hotspot, i was able to setup and connect with no issue (But not a practical solution)

But can't use the home WiFi. 

Any update?

[Muddi]

Hey TheRealSaj,

Thanks for the information. You might want to check your network settings because your device was able to connect to a different network. Could you tell us the make and model of your router? Also, please check the operating system and firmware version of your device.

Cheers,

Muddi

[MikeGarcia7]

Hi Muddi, this is so frustating.. please solves this “check on internet issue

[MikeGarcia7]

Software version : 47.9.4.446810048

cast firmware version : 1.56.309385

[12piccard]

I keep having the same issue with Google display loosing connection with doorbell camera. Tried resetting Wi-Fi and display still no luck 

[12piccard]

What should the operating details be on the Google display 1st gen

[GLFR]

Hi Muddi,

is there a real solution for this? I have the same problem with nest hub 2nd generation. What is the latest cast version that the device should have?

[Muddi]

Hey folks,

My apologies for the delays. The latest firmware version of Nest Hub (2nd gen) is 1.56.309385. If your device is connecting to a mobile hotspot, that means that the issue has something to do with your network. Possible some settings have changed due to update and it blocks the connection to your Nest Hub (2nd gen). Please check if the iPV6 is enabled on your router. Also, what is the current firmware version of your devices?

Cheers,

Muddi

[jackbechaud]

l of this is happening to me too-  most frustrating only the nest hubs though - the minis are all fine 

[mkbond71]

I am having the same issues.  The nest hub max has disconnected from the wifi 5 times in the last 24 hours.  I unplug the hub and then it reconnects.  Please help.  I have tried all of the suggestions and do not have any other Nest device having issues.

[dallaskiwi]

This issue has started to happen with my hub from August 2022 onwards. Is there a fix yet?

[Stubbeb]

I have this problem also.

Nest hub gen1 .

Sometimes connected, sometimes not, powercycling helps but you never know for how long.

When it is disconnected, it becomes connected again after some time

I have e hue bridge which is connected in the home app

[Muddi]

Hi mkbond71,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@Minasokoni and @Stubbeb: Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[K8EDid14]

My Google nest hub 7" does this several times a day every day.  I have forgotten the device and reinstalled.  No joy.  (Meanwhile the echo on the other side of my bed works seamlessly).  If I unplug it and plug it back in, it connects immediately every time.  It is 100% a problem with the Google nest hub, not the network. (Google home mini in the next room is still working when the hub says to check internet connection). My son has the same problem with his best hub in his room across the hall, but not at the same time as or as often as mine does.

[MplsCustomer]

@K8EDid14 

Well, you could have TWO defective Nest Hubs. Or, while you said it's 100% NOT your network, you could have a weak Wi-Fi signal or insufficient bandwidth. I'm just suggesting you consider it. We have 5 Nest Hubs that are all within 5 to 15 feet away from a wired Wi-Fi access point, and never get the "Check Internet Connection" message unless we're rebooting our router/modem.

[weaverjeremiah0]

As the Original Poster of this problem, I can confidently say you're both correct. The problem is that if all of Google's smart devices, the Nest Hub requires very particular settings on your router and modem in order to work. No other Google devices require these settings, so the other devices will continue to work even though the Hub doesn't work due to its "connection problem." The aggravating part of this is that the Google Support Team keeps asking everyone to check their router settings, make sure the Hub is close enough to the router, try connecting to a mobile hotspot to verify the problem (btw, YES! THIS WORKS! But it totally defeats the point of having a WiFi network if one of your devices requires a second Network to function properly!). It's aggravating because the Google Support team already knows the problem is with Hub's need for special settings...and that lots of their customers (like me) aren't actually able to change those settings (although other people's networks don't have a problem at all with the Hub...and neither did mine until a particular Hub software update came out). So now here I am more than a year into this freakish tech customer support nightmare and I still don't have a refund or a replacement, and Google Support gives me the same canned answers every time I ask about it: "I see you already have an open support case, so we'll notify you soon when we resolve it. Sorry for your trouble." And, "Sorry to hear about your trouble, let's talk privately." 

If you haven't bought a Nest Hub, don't do it. If you've bought the Hub and you're having this problem, try the router settings fixes posted above. If you have a Hub and aren't able to apply the router/modem settings fixes, just spare yourself the pain and throw the piece of junk away... it's not going to get better and help is not on the way.

[Dalemrapp]

Great write up and I feel your pain and frustration, and I am not sure why google continues to drag its feet to provide a solution are act like they generally care. I moved on to Amazon devices and for the most part have enjoyed the switch, still working through a few items with that switch and my other IoT devices.  I found this to be the path of least resistance and not saying every one on this thread should do the same, but it might get Googles attention that people are choosing other vendors and they need to be more supportive of the devices they sell.

[MplsCustomer]

@weaverjeremiah0 

Since our Nest Hubs all work fine, I guess we must be lucky enough to have a router/modem that already has whatever particular special settings you say are now required for Nest Hubs.

If Google Nest is going to require special settings for its Nest Hubs, they should a) document what they are, and b) only use settings that typical routers are capable of providing.

[Mhouse905]

Our display hubs seem to be staying connected now. We do have the Hue bridge and multiple hue bulbs throughout the house and use google hubs to turn many of our lights on and off. That’s one reason why this was such a frustrating problem. 

[mintwood]

My gen 1 Nest Hubs have been back online now for a couple of days, and I do have the Hue hub as well.

[Tom_As_Is]

Same on all counts. My gen1 hubs seem to be staying connected (for the last few days) and we do have a Hue bridge and bulbs.

[Paul8]

Has there been a recent software update to the Nest Hubs recently? Because it's the only explanation I have.

Over the last couple of days, my best hub (1st gen) will lose wi fi connection.  A quick reboot solves the issue for a couple of hours, but wifi will drop again.

My router hasn't moved.  Nothing has changed in my wi Fi setup. NO OTHER DEVICE in the house, including a Hub Max and several nest speakers, drop connection.  It only affected these two Nest Hubs.

Up until 2 days ago, these hubs NEVER dropped wifi connection.  Now it's happening every few hours.

So, has there been a s/w update that has broken my Hubs?

[Raines]

You aren't alone. This has been happening to a lot of people of the last couple of weeks, including myself.

Unfortunately Google seems to be pretty silent on this issue...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/All-Google-Nest-Hubs-display-quot-Check...

[Paul8]

Moved my post to the currently open thread.  This thread can be closed/locked 

[Muddi]

Hey folks,

Thanks for sharing details about the issue, and my apologies for the late response.

We are getting similar reported issues like this wherein the Google Nest Hub is having issues with network connection. Our team is aware and looking into this issue at hand. Please try rebooting your devices once more by unplugging it from the power source and leave it unplugged for 1 minute. Once done, plug back in the device and check if you have the same issue. Also, please let us know if you have Hue Bridges.

Keep us posted.

Thanks,

Muddi

[Muddi]

Hey folks,

We have moved your thread to the main one here. You will receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Cheers,

Muddi

[Tmajerski]

UK here, virgin media. Nest hub max 2 - same issue. Restarting it fixes it for a few mins. Then back to the check internet connection screen. No other changes to my setup or internet connection. Just suddenly started happening

[smartginger]

I'm having the same issue, the device stays connected for about 36 hours before it requires a reboot to reconnect. The screensaver shows two dashes "- -" for the temperature section. When I swipe across it is just a blank white screen that moves back to the home screen picture again. This is the only smart device I have for this house on my account. Nest Hub 1st Gen Software Information as follows:

Fuchsia Version: 6.20211109.1.3166240

Software Version: 45.1.15.450549110

Cast Firmware Version: 1.60.305621 

[987sypder]

Same issue here, except after the factory reboot, it seems to lose the connection more.  

6.20211109.1.3166243

45.1.15.450549110

1.60.311339

[Muddi · Accepted solution]

Hey folks,

My apologies for the lack of updates here. The team is still looking into this issue and I haven't received any updates as yet. I'll continue checking in with the team and share any updates I receive.

I understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this. 

Cheers,

Muddi

[GLFR]

One thing I did notice, when I eventually get it connected to the internet, the connection gets lost at around 1am. I set it up in the morning, it work fine all day, when we checked the next morning, it was showing the check internet connection again. When I set it up at night, the next morning it shows the issue again. Seems that something is happening overnight.

[GLFR]

Seems something is happening over night. Set up in the morning, works fine the whole day, get check internet in the morning. Set up in the evening, works fine, next morning, check internet connection. Seems to be happening around 1am

[MplsCustomer]

@GLFR 

Our Nest Hubs seem to do some sort of soft reboot in the early A.M. hours (though Google Nest hasn't acknowledged this). Ours seem to happen around 3:00 am, but I don't know if it happens every day. Curiously, that is also when temperature information frequently disappears from the Nest Hub display and the Nest Hub locks up: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

[YeeYee]

I am having this issue for the last two weeks!!! I’m starting to get fed up with this thing!!

[LinuxSpark]

System firmware version: 7.20220419.2.166

Language: English (United States)

Cast firmware: 1.62.312297

[Pqkaushik]

Any update yet?