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All Google Nest Hubs display "Check Internet Connection"

snbns
Community Member

I have 4 Nest Hubs and a number of Minis around the house that I've been using for years. Never had a problem with any of them up until yesterday. I woke up and noticed that all my Nest Hubs were displaying the message "Check Internet Connection". My first thought - "my internet is down". Checked other devices like my iPhone, iPad, and Apple TV and they were all working fine. Decided to unplug and replug the Nest Hubs from power, and when they came back online, they were back to normal. Great.

Fast forward about an hour, I noticed that 3 of them went back to "Check Internet Connection", but one was still working. Tried to unplug and replug again - issue solved again. About an hour later, all of them are back to "Check Internet Connection". At this point, I'm thinking maybe it's my router/modem, but it's odd since none of my other devices at home are having issues, and I've been streaming video all day with no issues. I restart the router/modem anyway. When the router/modem comes back online, all other devices reconnect, the Nest Hubs are still having the same issue.

I leave it alone since I don't have time to always be troubleshooting this. I've noticed that sometimes, they'll reconnect for like an hour, but then go back to "Check Internet Connection". Again, I leave it alone. Today, still the same issues on all 4 Nest Hubs and all the Minis. I decide to factory reset 3 of the 4 Nest Hubs that I have. After going through the setup process, they all connected fine and working normally. A few hours later, they're all back to "Check Internet Connection" even though I just factory reset them. I don't know what else to do. I've had these things for years without any issues and now all of a sudden none of them are working. 

Any suggestions?

4 Recommended AnswerS

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Apologize for the delays. Chiming in to ensure everything is covered here. Just to add we are getting similar reported issues about Google Nest (1st gen) that are having issues with the network. Our team is aware of this, and looking into this issue at hand.

 

We recommend trying to restart your devices once more then check if there's any difference. Also, please let us know if you have Hue Bridge installed and connected to the Google Home app.

 

Keep us posted.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the late response here. I noticed an increase in reports here about the Nest Hub that have network issues. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

 

Also, please check the current operating system and firmware version of your device. Follow the steps below to know-how:

 

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. Tap Settings and then Device information.
  4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Check the version on your Nest display:

 

  1. Swipe up from the bottom of the display screen.
  2. Tap Settings and then About device. You should find your "Software version" and "Cast firmware version."
  3. Scroll to the bottom to see the “Operating System Version” 

 

Looking forward to your response.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I appreciate all the added information that you've sent. The team is aware of the issue on Nest Hub (1st gen) where it keeps on disconnecting from the network. Rest assured that they are looking into this issue at hand, and I'll update this thread as soon as I have more information to share.

 

Please make sure to eliminate network issues by setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

 

For those users who are able to reconnect their devices to their network, please immediately send feedback by saying, "Hey Google, send feedback," then use the keywords:  "Check internet connection repeatedly." Visit this link for more steps. Please update this thread once you're done sending feedback.

 

For users having issues with Google Home Mini or Nest Mini, I suggest to create a new thread so we can focus on your devices. Please share it here so I can reply immediately. 

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the lack of updates here. The team is still looking into this issue and I haven't received any updates as yet. I'll continue checking in with the team and share any updates I receive.

 

I understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this. 

 

Cheers,

Muddi

View Recommended Answer in original post

253 REPLIES 253

rga123
Community Member

i installed a smartplug to my Nest Hub and created a routine. Now my Hub restarts when i yell "restart" to a Google mini in my kitchen. 
#homeautomation2022 #sad

MarcH1
Community Member

That's great, if it weren't so sad!

 

BMB
Community Member

OMG Now that's a creative work around idea  Too bad Google won't just admit there's a problem and just fix it. 

tmitche2
Community Member

I thought about doing the same thing.

Tom_As_Is
Community Member

Chiming in with the same issue. 2 Nest Hubs both losing internet connection at least once per day. Started a few weeks ago. Info:

Both devices have the following Cast Firmware version:

1.60.302700

I do have an Xfinity Xfi Router, though it seems this issue isn't exclusive to Xfinity customers.

erikh5303
Community Member

I am having the same issue where all my homes can't seem to connect. I have factory reset them, tried having tech come out and Internet is working just fine it's just my google homes. If I unplug them and replug them in they work for about an hour then disconnect again.

AndroidAndy
Community Member

I have this same problem too.  And, all of my clients with Nest Hubs have the issue.  But occasionally while the screen displays "Check Internet Connection", we ask Google to turn off the lights and it replies can't connect to Google BUT THEN THE LIGHTS DO TURN OFF!  So, maybe the Nest is connected but it erroneously says "Check Internet Connection"? 

Mhouse905
Community Member

Is it time for some sort of class action against google? This is ridiculous. The unresponsiveness of google makes me think this might be intentional so people will upgrade to the next generation of hubs. My husband  is seriously considering throwing all of our hubs in the trash. 

TahoeJeff
Community Member

Mine appears to have settled down and has been connected now for a couple days I think. Not sure about fully, but I've noticed it is staying connected much more. Anyone else?

MikeNeri81
Community Member

Not trying to get ahead of myself, but I've had a solid connection for... 16ish hours. 

mintwood
Community Member

same here

rga123
Community Member

Also no disconnect all day today.

Great, but also weird that without a software update on the hub this is possible. I would like to know the reason and what went wrong by who(Google/ISP/other)

BMB
Community Member

My 2 first generation Google Hubs have been connected for over 18 hours with no known software update. I think Google owes us an explanation! 

TahoeJeff
Community Member

Seems like there must have been an update. However Google Home still shows the device as with no network connection when I’m right next to it and its clearly connected and responsive. So is the problem really with their Google Home app? 

jnsnfl
Community Member

I had posted a similar issue trying to home in on a community described problem without a real resolution. 

My problems started roughly May 20th, 2022.

I have a nest hub 1st gen, I've used excellently for the past 3 yrs with no connectivity issues, yet the past few weeks it loses connection daily.

My WiFi service, security and routing name and internal IPs have been the same configuration for the psst 6 yrs.
I have a netgear cable modem wifi and ethernet router I've been using for the past 9 months.
I have 4 nest mini speakers connecting to the hub and wifi that don't lose the wifi connection.
From the display, recently, the hub began disconnecting and not reconnecting on its own to the wifi, all other devices remain connected, 24 lights, 3 tvs, 4 digital switching outlets and my hue hub, oh and 4 netgear wifi extenders.
I have had recent router shutdown due to power outages (gotta love SoCal) but when my router restarts, which can take 5 to 15 minutes, everything reconnects even the hub.
But at some point maybe 1 hour, maybe 36 hrs, later the hub simply disconnects.
I have rebooted my router numerous times, I've checked the router configuration to be sure no new settings are getting added or have become corrupted, no issues as I compare to known prior settings.
Essentially, all other devices and settings are not affected except the hub.
I can actually give voice commands in other rooms using mini speakers and the commands work.
If I reboot the hub it will connect, for a while then disconnect again.  The display does report the internet connection is down, when the Internet connection for all other devices is not.
If left alone and monitored the hub will self repair and reconnect on its own, but it is very inconsistent and will disconnect again.
I've added a 1800w UPS POWER Distribution device to my power filter and generation setup to clean and filter the power and as battery backup during short term outages.
That UPS is the only change in my environment after all of these hub disconnects started happening.
Why after 3 yrs with the same setup why would the perfectly working hub just stop working as it had? Must be a software issue with the Google hub, considering the mini speakers don't always go offline at the same time.
NetGear AX series Wifi-router/cable modem
Netgear M series smart switch (no Google devices attached)
Spectrum IP LA, same provider past 6 yrs.
Device info to follow:

Nest Hub:
System firmware version: 4.20210608.1.1146075
Cast firmware: 1.56.291758
Language: English (United States)
Country code: US

Nest mini speaker rm1:
System firmware version: 279716
Cast firmware: 1.54.279716
Language: English (United States)
MAC address:
Country code: US

nest mini speaker rm 2:
System firmware version: 282045
Cast firmware: 1.56.282045
Language: English (United States)
MAC address:
Country code: US

Nest mini speaker rm3:
ystem firmware version: 299498
Cast firmware: 1.56.299498
Language: English (United States)
MAC address:
Country code: US

Nest mini speaker rm4:
System firmware version: 279716
Cast firmware: 1.54.279716
MAC address: D4:F5:47:18:0F:8D
Country code: US

 

jnsnfl
Community Member

I too attempted to load the Google provided form, and noticed 1) the form could be fully captured by a Google rep attending this thread and community without the intervention delay of the dialog turnaround, 2) the only info the form supports other than your email that can be pulled from the community log is our phone number, 3) seems like a massive sidestep for a problem that started for some of us on their last software update publication date, 5/19/22.

This is sorely disingenuous for Google to act like they have no idea, whether they do or not.

It's also disingenuous for their tech rep to have an out of box configuration of most home cable modem setup to be assumed to be wrong and require us al to screw up a know working configuration. 

I'm thinking of passing this long term issue (at least since 2020) over to my local news tech-guy to see if airtime may drive us an answer.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Apologize for the delays. Chiming in to ensure everything is covered here. Just to add we are getting similar reported issues about Google Nest (1st gen) that are having issues with the network. Our team is aware of this, and looking into this issue at hand.

 

We recommend trying to restart your devices once more then check if there's any difference. Also, please let us know if you have Hue Bridge installed and connected to the Google Home app.

 

Keep us posted.

 

Cheers,

Muddi

Jesse24
Community Member

Things have cleared up for me or I'm just looking at the screen while the frog isn't singing/dancing.

I do have a hue bridge controlling a pastor of bulbs.

MarcH1
Community Member

I do have a Hue Hub

I also have not had a disconnect in over 24 hours (fingers crossed)

jnsnfl
Community Member

I have a nest hub 1st gen, I've used excellently for the past 3 yrs with no connectivity issues, yet the past few weeks it loses connection daily.

I have a netgear cable modem wifi and ethernet router I've been using for the past 9 months.

I have 4 nest mini speakers connecting to the hub and wifi that don't lose the wifi connection.

From the display, recently, the hub began disconnecting and not reconnecting on its own to my wifi, all other devices remain connected, 24 lights, 3 tvs, 4 digital switching outlets and my hue hub, oh and 4 netgear wifi extenders.

I have had recent router shutdown due to power outages (gotta love socal) but when my router restarts, which can take 5 to 15 minutes, everything reconnects even the hub.

But at some point maybe an hour maybe 36 hrs later the hub simply disconnects.

I have rebooted my router numerous times, I've checked the router configuration to be sure no new settings are getting added or corrupted,  no issues as I compare to known prior settings.

Essentially, all other devices and settings are not affected except the hub.

I can even give voice commands in other rooms using mini speakers and the commands work?!

If I reboot the hub it will connect, for a while then disconnect again.  The display does report the internet connection is down, when it is not.

I've added a ups to my power generation setup to clean and filter the power and as battery backup during short term outages.

That ups is the only change in my environment. 

Why after 3 yrsxwith the same setup would the perfectly working hub just stop working as it had??

MarcH1
Community Member

There is another thread with the same complaint. Question: do you have an Xfinity gateway/router?

BWill9014
Community Member

I have a gen 1 nest hub with a gateway xfinity router. I am also having wifi disconnect issues with my gen 1 nest hub. Any clues to what the issues may be? You mentioned a similar thread. 

Awilding2
Community Member

Same issue here and yes, Xfinity router.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. My apologies for the delayed response.

 

We have duplicated your thread to the main one here. You will receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Cheers,

Muddi

MikeNeri81
Community Member

Mine has been working (knock on wood) for the past couple days. I have a Hue Bridge as well as several lights connected to my Home. 

tmitche2
Community Member

We have been back up steady since Sunday 3 gen1 hubs and we do have hue hub as well here.

Raines
Community Member

Seems to be working fine the last 24-48 hours.

Like others, I do have a Hue Bridge and about 2 dozen hue bulbs connected.

rga123
Community Member

Thx for your reply.

It looks a bit better the last 48hours. None disconnects I'm aware of. 

And yes I have an Hue hub and lots of lamps.

 

KnutG
Community Member

Yes, have two Philips Hue bridges connected and lots of hue lights connected to Google Home system...

 

TahoeJeff
Community Member

I do have a Hue bridge but not connected to Google Home and I use the Hue app for those

Freek
Community Member

Hi @Muddi , 

 

Is there any update on this issue? 

Having the same issue here.

Somehow all the google home devices are having problems connecting to the wifi network. I see that they are constantly reconnecting. This was not the case before. All other devices in my network work just fine though.

- I have a ubiquiti network.
- I have multiple Google home devices.
- I have a Philips Hue Bridge.

I would like to hear how this problem can be solved.

Any update with the fix? I've had the problem for a month now. 

PolarBexar
Community Member

Every day my wifi goes down, when is this going to be fixed??

Please help. Please. My Nest Hub Max doesn't connect to the internet at all now. I've tried all of the troubleshooting steps in this thread:

-Hub is right next to the router, and router works great. 

-Hub has been factory reset.

-Router has been factory reset.

-Google Home has been deleted and re-created.

-Internet modem has been factory reset.

-Settings have been checked in accordance with the long post below by @MarcH1 

-I do not have Hue Bridge

-My ISP is Oklahoma Electric Cooperative.

-I've created a Guest wifi network to try connecting, no luck. 

-Every other google home and smart device is working great (I have lights, light switches, cameras, a doorbell, a bunch of speakers...

-I cannot get my firmware version because my Hub never gets past the setup phase...it connects to my phone via Bluetooth for the first part of setup, then after I select a Wi-Fi network to connect to, it tries for about 20 seconds then the Hub displays "Check Internet Connection" and my phone keeps trying for another 40 seconds then displays "There was a problem connecting to the network." That's as far as I can get.

-I've repeated all of the above at least 5 times over the course of three weeks.

-my wife has repeated all of the above from her own google account. 

Tower33
Community Member

Having the same issues, what is the fix

  •  

mrkmax
Community Member

Hey Muddi, I've noticed this happening frequently over the last few weeks and usually can be addressed with a reboot. Is it still being looked into as an open issue?

Any update @Muddi ? My nest hub is still a worthless brick displaying "check internet connection. 

I think this is issue has been resolved for most people. Been online with a single drop since the end of June.

 

Is it possible you're experiencing something different? 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the late response here. I noticed an increase in reports here about the Nest Hub that have network issues. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

 

Also, please check the current operating system and firmware version of your device. Follow the steps below to know-how:

 

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. Tap Settings and then Device information.
  4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Check the version on your Nest display:

 

  1. Swipe up from the bottom of the display screen.
  2. Tap Settings and then About device. You should find your "Software version" and "Cast firmware version."
  3. Scroll to the bottom to see the “Operating System Version” 

 

Looking forward to your response.

 

Cheers,

Muddi