All Google Nest Hubs display "Check Internet Connection"

[snbns]

I have 4 Nest Hubs and a number of Minis around the house that I've been using for years. Never had a problem with any of them up until yesterday. I woke up and noticed that all my Nest Hubs were displaying the message "Check Internet Connection". My first thought - "my internet is down". Checked other devices like my iPhone, iPad, and Apple TV and they were all working fine. Decided to unplug and replug the Nest Hubs from power, and when they came back online, they were back to normal. Great.

Fast forward about an hour, I noticed that 3 of them went back to "Check Internet Connection", but one was still working. Tried to unplug and replug again - issue solved again. About an hour later, all of them are back to "Check Internet Connection". At this point, I'm thinking maybe it's my router/modem, but it's odd since none of my other devices at home are having issues, and I've been streaming video all day with no issues. I restart the router/modem anyway. When the router/modem comes back online, all other devices reconnect, the Nest Hubs are still having the same issue.

I leave it alone since I don't have time to always be troubleshooting this. I've noticed that sometimes, they'll reconnect for like an hour, but then go back to "Check Internet Connection". Again, I leave it alone. Today, still the same issues on all 4 Nest Hubs and all the Minis. I decide to factory reset 3 of the 4 Nest Hubs that I have. After going through the setup process, they all connected fine and working normally. A few hours later, they're all back to "Check Internet Connection" even though I just factory reset them. I don't know what else to do. I've had these things for years without any issues and now all of a sudden none of them are working. 

Any suggestions?

[Muddi · Accepted solution]

Hey folks,

Apologize for the delays. Chiming in to ensure everything is covered here. Just to add we are getting similar reported issues about Google Nest (1st gen) that are having issues with the network. Our team is aware of this, and looking into this issue at hand.

We recommend trying to restart your devices once more then check if there's any difference. Also, please let us know if you have Hue Bridge installed and connected to the Google Home app.

Keep us posted.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

My apologies for the late response here. I noticed an increase in reports here about the Nest Hub that have network issues. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

Also, please check the current operating system and firmware version of your device. Follow the steps below to know-how:

1. Open the Google Home app Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings and then Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Check the version on your Nest display:

1. Swipe up from the bottom of the display screen.
2. Tap Settings and then About device. You should find your "Software version" and "Cast firmware version."
3. Scroll to the bottom to see the “Operating System Version” 

Looking forward to your response.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

I appreciate all the added information that you've sent. The team is aware of the issue on Nest Hub (1st gen) where it keeps on disconnecting from the network. Rest assured that they are looking into this issue at hand, and I'll update this thread as soon as I have more information to share.

Please make sure to eliminate network issues by setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

For those users who are able to reconnect their devices to their network, please immediately send feedback by saying, "Hey Google, send feedback," then use the keywords:  "Check internet connection repeatedly." Visit this link for more steps. Please update this thread once you're done sending feedback.

For users having issues with Google Home Mini or Nest Mini, I suggest to create a new thread so we can focus on your devices. Please share it here so I can reply immediately. 

Cheers,

Muddi

[rga123]

Same issues here with my nest hub1. (No xfinity )
More complaints here: https://www.reddit.com/r/googlehome/comments/vbsd9y/nest_hub_gen1_constant_disconnects/

[chronotic]

are you with rogers or shaw? have an xb6 or xb7 modem by chance?

[MikeNeri81]

Rogers. I have an xb6 with 2 "pods". 

[rga123]

I'm from the Netherlands. i have Ziggo as ISP with a 'connectbox' as modem. Its a rebranded device from Compal or Arris

[missIreland96]

I’m with shaw with the XB6 modem! 

[snbns]

Just to update everyone, I’m still having the same exact issue I originally had described. All 4 of my Nest Hubs display the same behavior. They’ll sometime connect for an hour or so, and then just randomly disconnect and show the “Check Internet Connection” message for hours, until the whole cycle repeats. No end in sight.

[mintwood]

Exact same here - also have four Nest Hubs.

Hey - Google?

[PriMateNL]

Got the same issue with 5 1st gen Hubs. Started around the same time as mentioned in this post. Very frustrating. Hope that Google will take this seriously soon.

[BWill9014]

Just found this thread thanks to another member. I am having the same issues. I also have an xfinity modem/router. 

[emerybarnes]

I am also having this issue as an xfinity user

[missIreland96]

I am also having the same issue!!! 

[bl4scott]

Google Hub 1st Generation. Check internet connection. I have rebooted router, factory reset on the Hub and still experiencing issues.

Fuchsia Version
6.2.0211109.1.3166232

Software Version
45.1.11.446491209

ISP: Xfinity

Modem Router: XB7 I think (new white one)

Attempted to fill out the form but tells me to refresh the page.

[mintwood]

same on the form

[Mimi0824]

Same issues! Xfinity as provider

[Moonpuzzle00]

Ditto here as well.

I wonder from which side is trying to kill 1st gen googles

[tmitche2]

Same issues for me and 3 gen 1 nest hubs.  I have 2 on the 6.2 version and 1 on the 4.2 version.  Running on Xfinity XB6 (black one) and 3 pods.

[tmitche2]

One other interesting thing I have noticed.  When I go into the xfi app, it says my displays are connected and it tells me what ip address they are on.  I ran another app on my phone called wifiman and I see that they are connected there too, but still the message says check internet connection

[MikeNeri81]

This is my experience as well. My Hub has never lost *actual* connection, regardless of the "check internet connection" message. 

[MarcH1]

Does anyone with this problem NOT have Xfinity routers? I can't believe that Google doesn't do compatibility testing with such a common device.

[bl4scott]

Who else are using pods with their XB modem?

[MarcH1]

No pods for me

[Moonpuzzle00]

My Hub info...

System firmware version: 6.20211109.1.3166232

Cast firmware version: 1.60.302700

ISP: Xfinity

Modem Model: TG4482A (turned in my 2016 modem and got this new Gateway model)

Firmware: TG4482PC2_5.p5s2_PROD_sey

I never had a problem with my Hub until I got this new modem. So, chances are, someone's firmware hates the other.

[MplsCustomer]

As I posted yesterday, we have Xfinity as our ISP but have NOT encountered this "Check Internet Connection" issue with our Nest Hubs and Nest Mini, and we have done no unique configuration for our Nest devices.  I think this is probably an issue on Google Nest's end, perhaps a problem on the Google Nest servers.

[MarcH1]

which gen hubs do you have? It seems to be a Gen 1 issue with Xfinity

[MikeNeri81]

Only gen. 1 affected for me.

Gen. 2 Hub, Home Max, a bunch of Minis, Cameras, Doorbell... All fine. 

[MplsCustomer]

@MarcH1 

We have one gen 2 Nest Hub, three gen 1 Nest Hubs, and one Nest Hub Max, plus cameras (one gen 2 camera released in 2021) and doorbells, and have NOT had the "Check Internet Connection" issue with any of them.

We have an Xfinity XB7-T modem/router with two Linksys WRT 1900 ACS' configured in bridge mode as access points.

Here are the specs for our Nest Hubs; different info shows in the Google Home app versus on the hubs themselves, along with some hubs reporting they're not on Wi-Fi when they are fully functional on Wi-Fi:

Nest Hub Max:
Software Version: 45.3.10.4153344900
Cast Software Version: 1.56.295071
System Firmware Version: 295071
(Sometimes reports "Connect to your Wi-Fi to cast" even though it works fully and I can view its camera)

Nest Hub
Fuchsia Version: 6.20211109.1.3166232
Software Version: 45.1.11.446491209
Cast Software Version: 1.60.302700

Nest Hub:
Software Version: 46.32.13.418036576
Chromecast Software Version: 1.56.290464
System Firmware Version: 290464

Nest Hub:
Software Version: 40.15.3.412086197
Cast Software Version: 1.56.291758
Operating System Version: 4.202106081.1.1146075
(AKA System firmware version)
(Sometimes reports as not on Wi-Fi, even though it works fully)

Nest Hub:
Software Version: 40.15.3.412086197
Cast Software Version: 1.56.291758
Operating System Version: 4.20210608.1.1146075
(AKA System firmware version)

[tmitche2]

3 gen 1's that have the issue and an original google home and mini that are working fine.

[snbns]

OP here, mine are Gen 1’s as well. 

[Raines]

Google seems to be dead silent on this widespread issue...

I also filled out the support form and never heard back from them.

[Someguy88]

Same issue on our two Nest Hubs.  Hub Max and Minis are not affected.  ISP is Xfinity.

[Shypup]

Also experiencing this exact same problem with my hub.  Everything had been working for the past 16 months without any issue and now suddenly it can't connect to wifi, but it magically finds it if I unplug it and re-plug it back in...only to lose it again hour(s) later.  No other devices in the house are experiencing this problem.  I haven't changed any settings in the household, so there must have been some change in the background by Google or my ISP.

My ISP is Xfinity using a router they provided (model: CGM4140COM, software version: Prod_21.1_d31 & Prod_21.1)

Hub details:

1st gen Google Home Hub

Fuchsia version 6.20211109.1.3166232

Software version 45.1.11.446491209

Cast Firmware version 1.60.302700

[TahoeJeff]

Are we generally thinking that a forced update to the v1 hub caused this? Mine has been dropping and reconnecting for days now, the only google device (or network device) impacted

[mintwood]

All four devices here are Gen 1 Nest Hubs. They are not always off at the same time. Right now, three are on, and one is off. I'd give that another fifteen minutes.

[tmitche2]

Funny thing just happened here.  Somewhere in removing and adding my hub back in, I set it up to handle duo calls.  Even though it says Check Internet Connection.  I just had a duo call come through to it.

[MarcH1]

FWIW, my alarm will still go off if it's in that state , though that could be a local function.

[mintwood]

my Nest Hubs (all) have been back online for a couple of hours now

[ZeroKoH]

I noticed mine had come back up, but they've gone back down again. 

[mintwood]

yeah, spoke too soon. Here also.

[Jesse24]

Mine too were seemingly doing better over the last day with fewer disconnected screens and it self healing a bit and getting reconnected.

Sadly it is still happening way too often.

[MarcH1]

Yeah, I just play this game of restarting them every time I notice one that's out.