All Nest Displays stopped working when I changed my internet provider....

[tommy_r]

Greetings, I have two Nest Hub Gen 1 displays and 1 Nest Hub Max. I changed my internet provider the week of July 4th (went back to cable after trying the {mostly unreliable} TMob Home Internet) but kept the same router (Netgear Orbi system; working flawlessly for all other devices). The day I made the change, all my Nest hubs went to either gray screens or spinning dots. I've unplugged them all over and over to no avail. I reset one of the smaller Nest Hubs that now is stuck in the "Recovery Mode" bootloop. The crazy thing is that they show up in the Google Home app. When I change volume they chirp in response. The camera on the Nest Hub Max works fine as well. But I can't cast anything or ask them Hey Google (something went wrong, try again in a few seconds). What the heck is going on??? I see other posts about displays doing this. I made sure all were OFF the preview program.  Max says (Firmware 11.20230306.3.134) (Cast firmware 1.69.362882) 

[Princesss]

Hi tommy_r,

Glad you reached out.

Since you have tried some steps, let's perform this instead:

1. Use the power adapter that came with the device.
2. Plug in the device to a different power source.
3. Attempt an FDR.
4. If the issue persists, put the device in recovery mode:
   1. Unplug the power cord.
   2. Hold down the volume buttons and plug in the power cord at the same time.while the customer plugs the power cord back in.
   3. Wait for the device to turn on.
   4. Release the volume buttons.
5. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

Let me know if these steps work.

Best,

Princess

[Princesss]

Hey there,

I just want to follow up and see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hello tommy_r,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we'd be happy to keep it open. If there's more we can do, just let us know.
 

Best,

Princess

[tommy_r]

So I reset with the above recommendations and changed the channels my router uses (used) and now they are all working again. I do have a gen 1  device that was stuck in an installing update boot loop. I did the hard reset (holding the up/down power buttons) to get into recovery mode, now it's stuck in recovery mode???

[Muddi]

Hey tommy_r,

Chiming in, it looks like the device did not reset properly. Please leave your device unplugged for 24 hours, then try the steps again. Make sure to follow the steps to reset your device properly.

1. Unplug the power cord.
2. Hold down the volume buttons and plug in the power cord at the same time.
3. Wait for the device to turn on.
4. Release the volume buttons.
5. Once the device is in recovery mode, attempt a factory data reset.

Let us know if that works.

Cheers,

Muddi

[Muddi]

Hello tommy_r,

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[tommy_r]

I tried all of that.... stuck in recovery mode...

https://photos.app.goo.gl/iLbTEUdEqjPJN7or6

[Muddi]

Hi tommy_r,

We appreciate your efforts. Since all troubleshooting steps have been exhausted, the next best option is to replace your device. To check if your device is still under warranty, please fill out this form with all the necessary information. Once you have completed the form, please let me know.

Cheers,

Muddi

[tommy_r]

I filled the form out. How do I find out my warranty info? There's no serial number or anything on the device and the box was recycled long ago.

[Alex_S]

Hi there,
 

You can check this link on where you can find the serial number. We also got your form and our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours. 

Sincerely,
Alex