All google home nest devices have a : something is not right, or not responding

[cvanvak]

Hi everyone, 

I'm getting crazy since all my speakers ( 4 ) of them get the same behaviour lately

1. Not responding and feedback is something got wrong

2. when they do , the music command stop, or stop music simply doesn't work anymore (have to unplug)

3. please try again later.

Tried it all : unplugging, switched to other router (using an Orbi mesh ), reinstalling . Initially the first time it works but then 4 commands later its back to broken

I saw comments on IPV6 disablement and router DHCP settings, but that is old . And disabling IPV6 I believe is not an option on the router anymore.

Can ANYONE please help ?

[Anteater]

I'm having the same issue here. I haven't tried factory resetting yet...that was my plan to try to today. 

The issue has been happening to me all week. The Google mini (gen 2) is currently not fit for purpose. 

[Juni]

Hi folks,

Thanks for reaching out. That certainly hasn’t been easy for you. Let’s check out what’s going on. A few questions: what Nest speakers or displays are we working with? When did it begin? Were there any recent changes before it started? If possible, could you both try to use another network and observe if it makes a difference?

Keep me posted.

Regards,

Juni

[Anteater]

Hi there

It's both my gen 2 mini's.

"Something went wrong " "sorry there was a glitch ".

Maybe on the 4th or 5th attempt it obeys my command.

I can't use another network because the speakers are connected to my home WiFi.

It's been happening at least since 3rd October. I came back from holiday they time and I was out of the country for a couple weeks. But before that, it was fine.

I did have a call with Google this week and they advised this is a known issue with the gen 2 mini's. They said they'd get back to me in 48 hours, which has now passed. Case number: 6-1250000034804

Thanks 

[Juni]

Hi Anteater,

Thanks for the information you’ve shared. Upon checking it appears that they sent you an email with some instructions and are waiting for your response. Please continue the conversation there. If you have other questions you know where to find us.

Best,

Juni

[Anteater]

Hi Juni

I just checked and the only email I have received from them is reset the speakers at least 3 times (I've done this probably a dozen times now).

And use a different email address. I don't have a different email address. Everything is tied to my Gmail account.

[Juni]

Hey there,

Got it. I’ll let them know about it so they can get back to you right away. If you have other concerns, know that we are here to help.

Cheers,

Juni

[Anteater · Accepted solution]

Unfortunately the Google team were no help what so ever. 

Their advice for me was to try changing my email address which I don't know how this would have fixed my mini's ?

In the end I found other advice on social media from people that had faced a similar problem. The solution was to turn off IPV6 on the router, which I did and now my minis work fine with no issue.

Thanks 

Kevin

[Juni]

Hey there,

Thanks for keeping us in the loop. I’m glad it’s working now. If you need anything you know where to find us.

Cheers,

Juni

[Tuur]

I have the same problem but ipv is disabled already...

[Muddi]

Hey Tuur,

Sorry to hear that. Have you tried connecting your device to a different network, like a mobile hotspot? If not, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home device). Once done, check if your device will have the same behavior.

Cheers,

Muddi

[Tuur]

Ok this is very hard to do, I have only one mobile device and it only occurs in the morning. Only that once a day.

[Princesss]

Hello there,

I understand, however it would be best to test it out using a different device so we can further isolate the issue. From there, we can check if the issue is within the network or the device itself.

Keep me posted.

Best,

Princess