Ampoule Ledvance Smart +

[Pauline7]

Bonjour. 

J’ai acheté une ampoule connecté de la marque Ledvance Smart +. Je l’ai configuré sur l’application Ledvance mais j’aimerai aussi la configurer sur l’application Google Home afin de la relier à mon enceinte Nest Mini dans la même pièce que l’ampoule. Mais je n’y arrive pas, impossible de la connecter. J’aimerai pourtant pouvoir contrôler cette ampoule par ma voix, au lieu d’aller à chaque fois dans l’application Ledvance pour changer la couleur de l’ampoule. J’ai suivi les instructions proposées mais je n’y arrive pas. Aidez moi, merci

[pereztzum]

Hi there!

To best assist you with your Ledvance Smart+ bulb and Google Home issue, please provide some more details:

• Specific error messages: Are you seeing any error codes or messages on either the Ledvance or Google Home app?
• Device visibility: Can you see your bulb in the Google Home app? If so, is it listed as online or offline?
• Compatibility check: Have you confirmed that your Ledvance Smart+ bulb model is compatible with Google Home?
   

While I wait for your response here are some things you can try to fix the setup issue:
 

Verify Google Home App Setup:

• Open the Google Home app.
• Check if the app is up-to-date.
• Ensure your Google account is linked correctly.

Check Wi-Fi Network:

• Ensure a stable Wi-Fi connection for both the bulb and your smartphone.
• Try connecting them to a 2.4GHz network if possible.

Check for Interference:

• Other electronic devices might interfere with the Wi-Fi signal.
• Try moving the bulb or router to a different location.

If after trying these troubleshooting steps the issue persists consider contacting Ledvance support for further assistance.

Best,

Brandon.

[Pauline7]

Bonjour,

J’ai bien réglé tous les paramètres. Voici les étapes que je fais avec les captures d’écran. Ledvance est bien connecté à mon compte Google mais il n’est pourtant pas affiché.

Sur la dernière capture d’écran, il y a une ampoule de connecté mais ce n’est pas la Ledvance

[pereztzum]

Hi there!

Thanks for reaching out. To better assist you, could you please clarify what you mean by "screenshots"? Did you attach visual aids to your message? If so, please let me know where I can find them.

Understanding the issue with your Ledvance bulbs not showing up in Google Home is important. To troubleshoot effectively, could you please describe the exact steps you took to connect Ledvance to your Google account?

Also, when you say "connected bulb," could you elaborate on how it's connected to Google Home? This information will help narrow down the potential causes.

Feel free to share as much detail as possible, and I'll do my best to guide you through the process.

Best,

Brandon