Another Nest Hub Max died 3 weeks ago.

[AlanR]

It would appear that aproximately 3 weeks ago many Nest Hub Max's including mine went blank and wont boot up at all.

It also appears that Google is not accepting any responsibility for this. Strange though that they all died at the same time.

Yes I have unplugged and plugged back in a hundred times.

Yes its the original adapter - confirmed working on another device.

No it doesn't respond to any kind of reset (single volume key or both volume keys) whilst powering on.

It started off by being stuck on the "G" screen for a few days and then died.

This must be a software issue to affect so many at the same time.

I appreciate that my unit is out of warranty now but is there no help in the way of at least a discount on a replacement ?.

[MPStaff]

Yes, my Nest hub went blank as well! Is it possible to replace only the face of the hub? I presume that the portion fixed to the wall, including the wiring, does not need replacement.

[AlanR]

To be honest I think 95% of the cost is in the screen part, the rest is just speaker really.

[mvtuico]

That is very unfortunate, sorry bro! I have a Nest Hub and the screen suddenly got a ghosting/burn-in effect, slowly expanding until it almost consume the entire screen. I can no longer see what's on the screen. I chatted costumer care and told me this is uncommon, but i don't believe them. I somehow agree to you that this may be a software/hardware/firmware issue. Like yours, mine is also out of warranty and they just told me to buy a new one. So frustrating. I am afraid my other devices will get affected and get unusable. If they won't resolve this issue i might switch to Alexa ecosystem. 

[Muddi]

Hey folks,

Thanks for sharing details about the issue here, and sorry for the late response.

I know how it feels to not have a working device when needed. Our team investigated on this issue, and found out that this is more on hardware issue and not a software issue. We can replace the device if it's still under warranty. 

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey folks,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi