Another broken feature (Setting reminders)

[Anonymous]

Hello All,

When I try to set a reminder/task it automatically sets for that day or the next day no matter what day I tell it. The device has current firmware and has been reset already. This issue just started this weekend. Thanks in advance.

[Alex_S]

Hi CraigM3,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. Is this how you did the factory reset? Do you have other Google Home devices? If yes, can you set a reminder just fine using those devices? Try asking your phone’s Google Assistant to set a reminder and see if it does the same. I’ll look forward to your response.

Regards,
Alex

[Anonymous]

Hi Alex,

Thank you for your response Alex. I have done about a dozen resets on this device since I got it...lol...so I am pretty familiar with the process (thank you). The issue also occurs on a separate back up device (smart clock). It actually did the same thing through my phone w/ assistant (just tried it now). I spoke w/ support yesterday and hopefully this issue will be fixed since I rely on these devices so much. I also have been sending in feedback through the app. Thank you again 🙂

[Alex_S]

Hi there,
 

Thanks for sharing an update! Since several devices are affected by this, it’s likely something with the Google Assistant itself. As you already have a case with our support team, it would be best to continue the conversation there so they can continue monitoring your case. 

If there’s anything else I can help on Google Home, please let me know.

Warmly,
Alex

[Anonymous]

Hi Alex,

Thank you, I never really hear back from them....have had multiple other open cases from months ago and after my initial contact and 1 immediate follow up email from them I have never had any support get back to me unless I reached out multiple more times.

[Alex_S]

Hello CraigM3,

I understand. Can you share the case ID you had with our support team so I can further look into it?

Kind regards,
Alex

[Anonymous]

Hi Alex_S,

Received an email from support stating "Just an update for you. Thank you for raising this issue that we are aware of the issues and we are actively working on a fix already."

Heard this before...goes along w/ the "immediate" response and then the problem continues and the communication goes dark. Thanks again for your reply.

[Muddi]

Hey CraigM3,

We understand how you feel. Our team is on top of this, and we'll update you on email as soon as we have new information to share.

Cheers,

Muddi