Thanks for reaching out. Could you please explain further what do you mean by that? Is there a way you can send a short video clip showing what you are experiencing with your Google Nest Hub Max? We'd love to know more of it so we can try some steps.
Hey there, yse, got your msg, but still pending for it to happen again, it usually happen in the morning .. It says something like "good morning, on duo" instead of "good morning, Nir" 🙂
Thanks for the additional info. Can you please try, "Ok Google, what's my name?" If it still give you a different name, let's perform a complete reset to your Google Net Hub Max and see if this would make any changes on its behavior.
Just to follow up-- have you had the chance to try the steps above? Let us know if it works on your end, otherwise we'll be locking the is thread shortly.
So yes, when I asked him who am I he told me back "your name is "on duo"" I already did a factory reset few weeks ago with no luck to get my real name How can I add a clip here to show you the issue?
Thanks for the video you sent. Could you confirm the name on the account linked on your Google Nest display? I wanted to make sure that everything is covered before moving on to the next steps.
Woohoo! Glad to hear that this has been sorted out and thanks for doing all the steps. As we've got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we don't hear back from you in 24 hours. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.
