Enable Google Advanced Program and Nest Hub Max/Mini stuck in "link account" page

[Patient9484]

Hi,

As per subject, I've enabled Google Advanced Protection Program on my Google Account.

Since then, my Nest Hub Max and Nest Hub Mini (2nd gen) stuck on "link account" page.

I've rebooted both devices, but still the same.

What's interesting is, I can go to Android > Home app and still see the devices (even can remotely reboot the devices).

So, it's 'connected' but not really 'connected'.

Steps:

1. Link your Nest Home Hub Max / Nest Mini 2nd gen to your Gmail as per normal

2. Once connected, activate Google Advanced Protection Program

3. Once that is done, both devices shows "link account" page

4. Restart the Nest, still not working

What would be the best solutions for this?

Thanks

[David_K · Accepted solution]

To solve this you should simply be able to remove the speaker and display from the Home app, then add them back again.

1. Tap the Devices tab > tap your device > tap the settings cog top right > Remove device.
2. Once removed, tap + Add at the bottom of the Devices tab > New device > follow the steps on screen.

[Patient9484]

Thanks for your reply.

I wish there is a way without reseting the nest from scratch.

[David_K]

Removing your devices from the app doesn't reset them. Whenever I've needed to do this, removing the device from the app then adding it back was all that was needed.

[Princesss]

Hi folks,

Chiming in to see if anyone here still needs help with this. Let us know by responding to this thread.

By the way, we appreciate your help @David_K.

Best,

Princess

[Princesss]

Hey folks, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hey everyone, 

Thanks for visiting the Community.

@Patient9484, were you able to follow the steps provided on the previous post? Let us know if you have additional questions and I'd be happy to assist you further.

@David_K, thanks for helping us answer this thread.

Best,

Princess