Apps doesn't show on my Nest Hub 2

[Kasia17]

Hello, my google nest hub 2 does not show apps, all I can see is: assistant, games, search, sling TV, stories and YT TV. I cannot see anything else. I can open for example youtube or spotify using my voice but I would like to see all the apps in the menu

[Dan_A]

Hi Kasia17,

I understand that this would be a helpful feature, but this option is not available on your Nest Hub (2nd Gen). The tab to "see all apps" is only available on a Nest Hub Max. In line with this, we want to encourage you to send feedback from your end, and we’re hoping for all the possibilities by taking our users' feedback and suggestions.

Let us know if you have additional questions; otherwise, we'll be locking the thread in 24 hours.
 

Best,

Dan

[Kasia17]

Hello Dan,

Unfortunately it's not true, based on the news from google nest hub 2 were supposed to have app launcher. And how is it possible that my brother has the same model of nest hub 2 and he has app launcher and I don't?

[Princesss]

Hi Kasia17,

Sorry for the confusion. Could you please provide the cast firmware version of your Google Nest Hub and in comparison to the one with App launcher?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hey Kasia17,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Kasia17]

Hello, sorry for the łatę reply. I checked and cast is: 1.68.356352

Thank you for your help!

[Princesss]

Hi Kasia17,

Thanks for the additional info. Is there a way you could send us a short video or a photo of the exact display you're getting so we can check on it further? 

Looking forward to you response.

Best,

Princess

[Kasia17]

Of course but I do not know how to attach a photo here, I don't see that option in the comments

[Kasia17]

Found it, I can see only few apps

[LovelyM]

Hey Kasia17,

Please join the Preview Program for your Google Nest Hub (2nd gen) and reboot your display for a minute. Check if the other applications will show up on the screen or not. 

Let me know how it goes. 

Cheers,
Lovely

[LovelyM]

Hi Kasia17,

I know it has been a while, but I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Best,
Lovely

[Kasia17]

Hi, I joined the program mentioned above and rebooted the Nest but still nothing, I cannot see all the apps

[LovelyM]

Hello Kasia17, 

Let's give it around 24 to 48 hours and if the apps are still not showing, please update me. In the meantime, I'll have our senior specialist team take a look into this. 

Regards,
Lovely

[Alex_S]

Hi there,
 

I'm jumping in to ensure everything is good here. Can you see all the apps in the menu now? 

Warmly, 
Alex

[Kasia17]

Hi, 

Unfortunately I still don't see the apps

[Princesss]

Hey Kasia17,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Kasia17]

Hello,

I filled out the form. Thanks for your help

[Princesss]

Hi Kasia17,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey Kasia17,

Just a quick update. One of our team members has already sent you an email. Please check your inbox and provide the information needed via email.

Cheers,

Muddi