Arlo camera will not display on Google Nest Hub 2nd generation

[Catsmeowgh]

The Arlo camera displays in the Arlo app and in google home, but will not display on the Google nest.  I just bought the nest and am setting things up for the 1st time.

[virnab]

Hi Catsmeowgh,

Thanks for reaching out to our community.

I’m sorry to hear that your Arlo camera can’t be displayed on the Nest Hub (2nd Gen). Thank you for letting us know that this is the first time you’re trying to pair your devices, because it allows me to better understand your situation. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Are you using the latest version of the Google Home app?
• Could you please let me know if you are using an iPhone or an Android mobile device to set up your devices?
• Is your mobile device connected to the same WiFi network as your camera and the Nest Hub 2nd Gen?

In the meantime, please try the following command:  “Hey Google, sync all my devices”. The Google Assistant will confirm if your devices are synced. Then ask, “Hey Google, show me (the name of your camera, for example: front door camera).”

Please let me know how it goes.

Best regards,

Virna

[Catsmeowgh]

Yes, I have the most current version of the Google home app. Version 3.28.1.6. There are no available updates in the play store. I have android. Everything is on the same Wifi network.

[Catsmeowgh]

Hi, I disconnected my Arlo camera from my network, reconnected it. It works fine in the Arlo app. I did the Hey google sync all devices and it shows my arlo camera. I tried the Hey Google show me "name of camera" and it shows the arlo logo on the nest and then shows the same message, the camera stream cannot be played right now.

[virnab]

Hi Catsmeowgh

Thanks for keeping me posted. I’m sorry to hear that it hasn’t been possible to display your Arlo camera on your Google Nest Hub 2nd generation, even though you’ve already tried the troubleshooting steps suggested. It is my pleasure to continue assisting you to find the solution. 

Based on the information you provided me, I recommend contacting the Arlo camera manufacturer support team directly. They can help determine if the inconvenience is hardware-related or software-based and provide tailored guidance because it has specific features that differ from the Google products. 

Regards,

Virna