Assistant can't connect to internet

[Zack3]

The "assistant" keeps saying it can't connect to internet.  I tried a system restart.  No dice. VERY FRUSTRATED

[MplsCustomer]

@Zack3 

What happens if you ask your Google Home, "Hey Google, are you connected to the internet?"

When you say "system restart", do you mean a "restart" or a "factory reset", as described here:

https://support.google.com/googlenest/answer/7073477

[Zack3 · Accepted solution]

I’ve done all of that.  Who else thinks Google tech help is horrible?

[Biggsyboi]

Make and model of router? If it's WiFi 6 you're out of luck apparently. Google speakers do not support WiFi 6

[Dan_A]

Hi Zack3,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Keep me posted.

Thanks for helping, MplsCustomer and Biggsyboi.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Zack3]

After days of struggle, it works again.  It is just so frustrating that getting help with Google products is so hard!!

[Biggsyboi]

So yeah....what's your make and model of router please?

[Dan_A]

Hi Zack3,

Apologies for the inconvenience. I know it can be a little bit frustrating but patience paved a way for your concern to be resolved.

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Dan

[Zack3]

Don't lock it, whoever you are.  I want easy access to help for the next time a Google product goes bad.

[Dan_A]

Hello there Zack3,

We understand how you feel. We apologize if we will close this thread sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Kind regards,

Dan

[Zack3]

Ok. But, next time my Google product fails, how do I get help that doesn’t take a week?

[Muddi]

Hi Zack3,

You can always create a new thread, or fill out the form to contact us via phone or chat.

Let us know if you have additional questions, otherwise, I'll lock the thread after 24 hours.

Cheers,

Muddi

[Zack3]

Why doesn’t a Google customer know this?

[Muddi]

Hey Zack3,

The form on the link can be accessed on our help center. If you haven't visited it yet, please do, because there's a lot of things you can learn about your device. Also, there are steps that you can use in case you experience an issue with your device in the future.

Cheers,

Muddi

[Zack3]

Why did it take forever for someone to tell me this?

[Muddi]

Hey Zack3,

Sorry for that. I suggest that you add the link to your bookmarks so you can easily access it when you need help. 

It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi