Speaker won't play music with other speakers

[Rdianco]

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I have three Google devices That I want to play music in sync with each other using Spotify. For two of the devices that does not appear to be a problem. The Google Hub Max in the living room and the google speaker in the office will easily play music together with no problems. Getting the Google Hub in the bedroom to play music with either of the other devices is proving impossible though. The device shows up in my google home app displaying the information that I've provided below. It itself can play music, but I cannot get it to play music with either of the other two in any configuration. If I start the music on the google app and open the "media" circle at the top and try and start the music on either of the other devices I get an endless loading circle. If I start the music on either of the other devices and try to use the media tab to start it on the bedroom display, I also get an endless loading circle. I've added the bedroom hub into a speaker group, but when I activate the speaker group in any way, the two speakers that already work together start spitting out music, but the one in the bedroom group does not. 

Google Hub Max:

system firmware version: 258908

Cast Firmware: 1.54.258908

WiFi: GoogleHomeNetwork

Placement: Living Room

Google speaker #1:

system firmware version: 250118

Cast Firmware: 1.54.250118

WiFi: GoogleHomeNetwork

Placement: Office 

Google Hub (One without Camera):

System firmware version: 1.20210119.2.1390060

Cast Firmware: 1.52.260996

WiFi: GoogleHomeNetwork

Placement: Bedroom

[NikoO]

I have an almost identical problem, I have two Nest Minis, one Nest Audio, two regular speakers which play through Chromecast, and the problematic unit, a Hub Max. The Hub Max will only play music by itself; it's like it can't cast to the other speakers and vice versa. Any speaker group I add the Hub Max to will not work. I'm not sure what happened, but the problem seemed to coincidentally appear after I changed the security protocol on my wireless network. I've deleted the Hub Max and added it as a new device but the problem continues.

[Muddi]

Hey NikoO,

Thanks for sharing details about the issue here. I know how challenging it is when something is not working on your Google Nest Hub Max is not working. I'd love to dig deeper into this. A few questions: how far is your Nest display from the router? What specific settings did you change on your router?

Please make sure that your Nest Hub Max is getting enough signal from your network by placing it within 15-20 feet away from the router. It will also help if you factory reset your Nest display since you change some settings on your router. It will clear all the information and put your device settings to default. Make sure to remove it from your home structure before resetting it. Below are the steps on how to reset it:

1. Save any important footage from your device's video history.
2. Remove your Nest Hub Max from the Google Home app.
3. On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hi there,

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

[Muddi]

Hey NikoO,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi