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Asus router (RT-AX92U) wifi vs Google products

Drswaki69
Community Member

‎09-18-2023 06:48 AM

The Google products (2 Google Hubs + Google Mini) all seem to lose Wi-Fi connectivity even though they are placed NEXT to the Wi-Fi router. All other products are still working fine. Powering off and on seems to fix it for a short amount of time.

I think it's a combination of Asus routers and Google products. Both have been working fine for years. Is anyone else experiencing these problems? Or even better hava sollution 

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Princesss
Community Specialist
Community Specialist

‎09-19-2023 11:55 AM

Hi Drswaki69,

 

Thanks for reaching out.

 

If you haven't made any changes on your network settings before you encounter this, let's make sure that these settings are checked:

 

  • Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
  • Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
  • Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

 

  • Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
  • Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
  • Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Just in case you don't know how to check these settings, you can always ask help from your ISP to guide you or help you configure these settings.

 

Keep me posted.

 

Best,

Princess

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