Audible doesn't cast anymore

[EviLEwoK666]

So, when I first got the Nest Hub Max and installed it, I could cast my Audible app from my phone to it with no issue. I can still cast to any other speaker or hub in the house with zero issues, but the Max in the kitchen just refuses to accept a cast. I seems to want to work and then just crashes and restarts audible on the max and shows trying to connect on the phone but nothing happens.

[Dan_A]

Hi EviLEwoK666,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Is the issue only happening when casting songs and videos? Are you casting from an Android or iOS device? How about voice command, is your Nest Hub Max responding to it? What is the error message when casting?

It would help a lot if you could do a sequential reboot first:  

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, try to cast using a different phone and make sure all devices are on the same Wi-Fi network.

Best,

Dan

[EviLEwoK666]

Hi Dan,

The issue started months ago, a few weeks after the initial installation. I gave up on getting it to work again, after a while. I only just brought it up now as I tried again the other day.

The issue ONLY happens when trying to cast Audible. Youtube casts fine with no issues. I'm casting from an Android phone (Samsung Galaxy Note 9). Voice commands work fine. There is no error message when it fails, it just seems to reset and relaunch Audible on the Nest Hub Max and then just sits there with an indefinite loading circle in the middle of the screen, and on the phone, it seems to be permanently trying to establish a connection. I do not have this issue with any other Nest device in the house.

I have turned everything off and on again multiple times. I have tried resetting the device and setting it up again more than once. I have restarted my phone multiple times. I have made sure that everything is on the same wifi network (as I said, no other nest device has this issue). I cannot try another phone as I do not have another phone.

However, here is the odd thing...If I cast to my (whole house) speaker group, which includes this Nest Hub Max, it works perfectly fine! It just refuses to be cast to, as an individual device.

[Muddi]

Hey EviLEwoK666,

Thanks for the added information. To confirm, do you experience the same issues when casting YouTube Music or other cast-enabled apps?

Cheers,

Muddi

[EviLEwoK666]

not that I have experienced, no. Only Audible gives me the issue with that specific unit.

[Muddi]

Hi there,

Since the issue is isolated with a specific app or website, it is best if you could reach out with Audible support directly. This will allow them to investigate and determine if they are receiving similar reports.

Cheers,

Muddi

[EviLEwoK666]

It's not an audible issue Muddi. It is a Google device issue, specifically a Google Nest Hub Max issue. I can cast to the speaker group, which includes this Hub Max unit, with no issue and I can cast to every other nest speaker or hub in the house with no issue, yet when I try to cast to this specific unit, it crashes.

[Muddi]

Hey EviLEwoK666,

Understood. What is the current firmware version of your Nest Hub Max?

Cheers,

Muddi

[EviLEwoK666]

System firmware version: 10.20221207.2.109

Cast firmware: 1.68.353511

[Muddi]

Hi there,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

[EviLEwoK666]

Hi Muddi, I have filled in and submitted the form

[Muddi]

Hey there,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi