Auto Mic Off Mic On trouble

[Rubenrobles7]

Hello every one

I got this trouble on my Goggle nest 2 gen;  "the Mic Off, the Mic is back On, the Mic is back On, the mic is back On" every 20 seconds. Reset the device not help. Reste to factory does not help either. And Google does not help with the topic. 

Regards 

Ruben

No mather Plataform:

iOs

Android

Web Browser 

[MplsCustomer]

@Rubenrobles7 

I saw a similar post recently where the customer discovered the switch for the Mic was stuck partway between on and off.

[Muddi]

Hey Rubenrobles7,

Sorry to hear about your experience with your Google Nest mini - thanks for bringing this up. This looks like a hardware issue, and you have exhausted the troubleshooting steps. Could you tell us when and where you purchased your device? 

@MplsCustomer: I appreciate your response.

Looking forward to your response.

Cheers,

Muddi

[Rubenrobles7]

Hi Muddi thanks for replaying and your attention. 

the 3 that I have I bought in 2019 I fear the same will happen with the other two remaining.

att

Ruben

[Muddi]

Hey Rubenrobles7,

I understand. This is just an isolated issue and most likely an issue with the mute button itself. Unfortunately, we will not be able to replace the device because it's already out of warranty. For more information about Google's limited warranty, please visit this link.

Cheers,

Muddi

[Princesss]

Hey Rubenrobles7,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Rubenrobles7]

Yes I saw the response. And do not help really. Just let me know I need buy other equipment. So I do not have other option. 
Thanks 

Best

Ruben

[Princesss]

Hi Rubenrobles7, 

Thanks for responding. We wish we could do something about this, however, the device is already out of warranty.

Best,

Princess

[Princesss]

Hi Rubenrobles7,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Rubenrobles7]

It is on Princesss when Inhave money for buy another hope get more years of service. Right now you and google can’t help and I can’t buy one new. 

thanks for everything and this topic help others in same situation. 

Best 

Ruben

[Princesss]

Hi Rubenrobles7,

You're welcome. We hope we can make it up to you in the future. Feel free to reach out anytime if you need assistance. 

For now, we'll go ahead and lock the thread.

Best,

Princess