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BBC Radio doesn’t work as automation (alarm) on Nest Hub 2nd Generation

sgoldswo
Community Member

‎12-10-2023 03:54 AM

Until maybe the last week, I’ve had an automation through Google Home which triggers BBC Radio 4 to play as an alarm (I’m in the U.K.). It’s worked for perhaps a year to initiate Radio 4 and play it through BBC Sounds. Now, at the time the alarm is set, Google announces “I looked for BBC Radio 4 on the BBC, but it either isn’t available or can’t be played right now”. Curiously, asking the Hub to play “BBC Radio 4” works on the same device to initiate streaming through BBC Sounds. I can see there was a similar issue for some about 12-6 months ago, but I didn’t have that issue at the time.

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5 REPLIES 5

Juni
Community Specialist
Community Specialist

‎12-16-2023 12:32 PM - edited ‎12-16-2023 12:33 PM

Hi sgoldswo,
 

Thanks for reaching out and letting us know about your routine feature concern. I'm committed to providing you with excellent customer service and will do everything I can to help you resolve this issue.

 

You can delete the routine and create a new one, then observe if it makes a difference. Let us know the result by updating this thread.

 

I look forward to your response.

 

Regards,

Juni

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sgoldswo
Community Member
In response to Juni

‎12-20-2023 09:15 AM

I get an inconsistent result by deleting the routine. In the new automation replicating the first, the time based trigger works, but a verbal trigger does not. I’ve had to define the Radio Station as “BBC Radio 4 on BBC Sounds” to get that result though.

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Brian291
Community Member
In response to sgoldswo

‎12-22-2023 03:07 AM

Thank you for sharing that result.  I amended my routine to add "on BBC Sounds" and it has worked fine the last two mornings.

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Juni
Community Specialist
Community Specialist
In response to Brian291

‎02-22-2024 05:18 AM

Hi folks,
 

Brian291, thanks for keeping us in the loop, and sorry for the delay. We are glad that it’s working on your end now. 

 

sgoldswo, you can try the steps used by Brian291 and see if it will work for you.
 

Best,

Juni

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Brian291
Community Member

‎12-20-2023 08:23 AM

I have an almost identical issue.  I have a sunrise alarm which when I press to stop alarm should play BBC Radio 2.  It stopped working at about the same time as yours with the same error message. If I then tell the same device to "Play BBC Radio 2" it does it straight away.  Have you solved the issue please?

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