cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

BLANK BLACK SCREEN

Parry
Community Member

 

My Nest Hub has gone blank. I could use voice commands to listen to audio. However, after factory reset, I cannot setup the device again, as the QR code/ setup code are not visible.

This now happened with the second device, unfortunately out of warranty.

1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

Hi @Parry,

 

Thank you for posting in the community. I'm sorry to hear that your Nest Hub has gone blank, preventing you from seeing the QR code or setup code, and you're unable to set it up again even after a factory reset. This is especially concerning, as this has now happened with a second device, both out of warranty.

Given the persistent nature of this issue across multiple devices, our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer:

Feel free to reply to this post when you complete it. We are happy to help you.

 

Best regards,

Kevin