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Best Mini Stuck on Gray screen

Community Member

I have taken the steps outlined in the forum, unplugging and plugging it in, factory reset, etc. and it always comes back to the gray screen. Help? 


Platinum Product Expert
Platinum Product Expert

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

  1. Unplug your device then hold down the volume button while plugging it back in.
  2. Release the volume button once the device turns back on.
  3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

  1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
  2. Repeat step one 10 more times (for a complete total of 11 times).
  3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
  4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

Community Specialist
Community Specialist

Hi there,


Thanks for providing that detailed steps, davidking!


whittakerfam, we hope the steps shared above help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.



Community Specialist
Community Specialist

Hello whittakerfam,


How's it going with your Nest Hub? Have you had the chance to try the steps above? Let us know by updating this thread and the Community will be happy to lend a hand.



Community Specialist
Community Specialist

Hey there,


Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.