Black Box on Google Nest Hub's (2nd Gen) Display

[Jacquelin3]

My Google Nest Hub is showing a black box on the screen with green lines across it. The touch screen is still working but the scrolling seems to happen in the background (behind the black box). I have tried factory reset, disconnecting the power and reconnecting again but nothing works. Unable to establish communication to the unit now that I can't scan the QR code displayed on the screen. Please help

[Muddi]

Hello Jacquelin3,

Thanks for bringing this up. Sorry to hear about your Google Nest Hub. Could you tell us when and where you purchased your device? Also, to help us get a better picture of what's happening, do you mind sharing a photo?

Looking forward to your response.

Cheers,

Muddi

[Jacquelin3]

 

Hi Muddi, 

Thanks for your reply. It was purchased in 2021 in from the US Google Store. Is this due to a firmware glitch? I am away on holiday and unable to take a photo of the unit but I found a photo online which depicts the issue.

[Alex_S]

Hi there,

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[Alex_S]

Hello Jacquelin3,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,
Alex