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Black G Logo on Screen

pommie41
Community Member

My Nest hub display is frozen on black logo screen. It is not showing  in Google home. It just stopped working.

I have performed a factory reset on the device and this restarts, resets and ends up at the frozen black logo again.

I believe that this was caused by an update that was pushed out by Google to the device which has corrupted it.

Is there anyway to reset the device to an earlier version or do I now use it as the Google Nest Doorstop??

Any instructions or a replacement one would be appreciated.

Thanks

Andrew

1 REPLY 1

Schueler
Community Member

same for me... hub was frozen (time stood  still for hours) and after power cycle and even factory reset I get this annoying G logo...

How to solve this...???