Black Screen Max Hub 2nd G

[2RGJ]

I have owned the Nest Hub Max for about 2 months now and twice I have had the "black screen of death". I have never been sure about the quality of Google products after poor reviews on their phones and Nest hub, but thought I'd make my own decision and buy my first. I wish I stayed with Amazon. I have read this and other forums and have tried all of the work around, and yet it still happens. I will try getting my money back from where I bought it because I doubt very much Google will do s.d all.

[Swapnil]

Alright, finally I was able to resolve this problem and get my Nest Hub back online, up and running!

All I did is hard reboot! Steps are as follows:

Step 1: Unplug the power adapter 

Step 2: Press both Volume Up and Volume Down buttons together.

Step 3: Plug the power adapter while holding the Volume Up and Volume Down buttons together.

Step 4: Release both Volume Up and Volume Down buttons “immediately after” you the screen lights up.

Step 5: Wait for a about 5 minutes or until you see further instructions on screen.

Step 6: Follow on screen instructions to factory reset device.

Step 7: Wait for a about 5 minutes or until you see further instructions on screen. (To me it took about 2-3 minutes to get next screen, until then I was getting G-Logo Screen again)

[GarrettDS]

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS