Came home to see a black screen. Tried different outlets and a factory reset. Can see the screen light up faintly during reboots. Camera worked until I factory reset, now can't activate it without the screen. Adjusted the brightness settings but didn't help. Anything else to try?
Solved! Go to Solution.
Thanks for sharing details about the issue here. I understand the feeling when you're having issues with your Google Nest Hub. A few questions: when did the issue start? Are you using the original power cable that comes with the package?. Please send a short clip video showing the issue, to have a better picture of what's happening to your device.
Looking forward to your response.
I typed a thorough reply and was notified it was marked as spam and removed, probably because I posted a link to my video of the black screen as you requested (could not see a way to upload it). I am using the original power cord and have tried different outlets. The video showed the screen stayed dark although it did respond. When I reboot I can detect a faint glow. I did check my software version, which lists the system firmware version at 295071 and the Cast firmware at 1.56.295071 . I wonder if there is a way to roll that back to a previous version?
Thanks for trying.
I've manually created a case referring to this issue. Please take note of the case ID 2-7032000032695 as someone from the team will reach out to you to further assist you.
I can confirmed that someone from the team already sent you an email. Please check your inbox to confirm. Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours.
Since the screen came back, this device frequently displays a Network Problem (try rebooting your device or move closer to your router, then try set up again). None of my other Google devices seem affected, and before the Black Screen outsge, I didn't have this problem on this device.
Thanks for letting us know.
Make sure your device is within 15-20 feet of your router. Try rebooting your router and Google Nest Hub for a minute to two to refresh the connection.