Came home to see a black screen. Tried different outlets and a factory reset. Can see the screen light up faintly during reboots. Camera worked until I factory reset, now can't activate it without the screen. Adjusted the brightness settings but didn't help. Anything else to try?
Answered! Go to the Recommended Answer.
Thanks for sharing details about the issue here. I understand the feeling when you're having issues with your Google Nest Hub. A few questions: when did the issue start? Are you using the original power cable that comes with the package?. Please send a short clip video showing the issue, to have a better picture of what's happening to your device.
Looking forward to your response.
I typed a thorough reply and was notified it was marked as spam and removed, probably because I posted a link to my video of the black screen as you requested (could not see a way to upload it). I am using the original power cord and have tried different outlets. The video showed the screen stayed dark although it did respond. When I reboot I can detect a faint glow. I did check my software version, which lists the system firmware version at 295071 and the Cast firmware at 1.56.295071 . I wonder if there is a way to roll that back to a previous version?
Thanks for the information. For now, there's no way for us to roll back the devices' firmware version. We'd love to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.