Black lines, colored lines and screen issues on Nest Hub

[asimovengine]

This seems to be a common issue with some folks and the Nest Hub. My issues started around 2 weeks ago (Feb 1st, 2023 and has progressively gotten worse. I have done a reset and also just let the hub be unplugged for a full day. The unit was never dropped, punched or abused. It is also plugged into a surge protecter. This was a gift and I very much enjoyed using it. Is there anything else that can be done to salvage it? Thanks!

[LovelyM]

Hey asimovengine,

Thanks for reaching out and for filling me in with detailed information about the issue with your Google Nest Hub (2nd gen).

It might help if you plug in your Google Nest display into a wall outlet, but if the issue persists, kindly fill out this form so our support team can get in touch with you over email.

Let me know once you are done.

Best regards,

Lovely

[asimovengine]

Hello! Thank you for the quick reply. I tried the wall outlet and no luck. I have also tried a factory reset and no luck. I have used the form to send in my info. Thanks!

[LovelyM]

Hi asimovengine,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Many thanks, 
Lovely