Failed factory reset, 11-times trick does nothing, lights spin.

[rmmarshall]

Tried to add a brand new Nest Audio to an already configured Home group with many other devices attached.

1. Powered on the device which started correctly
2. Ran Home App as described in the box
3. Discovered the "Activation Step required" message. This really should be on the "getting started" card!
4. Installed and ran Device Utility and configured the WiFi connection, password verified correct
5. Device Utility app declares job done, device lights run back and forth
6.  Home app fails to find the device after several attempts
7. Followed the documented proceedure for factory reset (mute, hold top)
8. Now when the device powers on the lights show:
   1. Two lights
   2. Four dim lights
   3. Four bright lights for a few seconds
   4. Lights scan back and forth as "Your speaker is connecting to Wi-Fi." in the documentation.
   5. Nothing further works, device does not appear in the list of devices attached to my network, mute switch does nothing,
   6. After a while the lights go off then restart running.
9. I have attempted the power off/wait 10 seconds cycle three times now with no success, same as above
10. Located similar reports on here and they all go into private discussions

Please provide help, otherwise I will have to return Nest Audio this as DOA. Thanks in advance.

[PabloRochelle]

Hi, did you manage to get this resolved? As I have just started to get this issue. New broadband router and setup all the mini's ok but main nest audio would not factory reset and now getting this.

[Juni]

Hi folks,

@rmmarshall, thanks for posting.  It sounds like this has been quite an annoying issue for you, and it looks like you've already done a good amount of troubleshooting with this issue. If you don't mind, would you be able to fill out this form, so someone from Google Support can reach out to you? They would have more tools than we would on the forum to look into this.

@PabloRochelle, what steps have you taken so far to fix this issue? Is this how you do the reset for your device? 

Keep me posted.

Regards,

Juni

[PabloRochelle]

@Juni Thanks for getting back to me, I have started another post related to this, I have tried those resets multiple times and still no joy. Here is my new post;

Hi, I have just changed my router and was setting up all my Nest devices again and all of the mini's setup ok and Nest hub but when trying to setup the Nest Audio speaker it said I needed to factory reset it.

I have tried factory reset via standard procedure and did not get sound or anything to say it's reset then tried the plug in/out 10 times method and have done this repeatedly but speaker is not responding. 

When mains is plugged in now get's 2 lights followed by 4 then lights going forward/back as if it's trying to connect to network then no lights for 2 minutes then lights forward / back again for about a minute and repeats over and over.

I have seen a few threads related to this but no solution.

Any help would be appreciated, thanks.

[rmmarshall]

Gosh, four weeks after posting there's a response! 

Essentially @Juni mine really just started on its own after yet another apparently failed attempt at a reset. I am wondering if you just have to try the reset and then ignore the device for a much longer time than seems reasonable.

On the other hand it still doesn't appear as a castable device in Spotify, despite being able to play music with Spotify directly. I haven't bothered to try and fix this yet as it is not a major inconvenience.

[Juni]

Hi folks,
 

@rmmarshall, thanks for the response. I’m glad that your device started to work. For the Spotify concern, is it isolated to just casting Spotify? How about using voice commands? To further isolate the issue, use the YouTube music app and observe if you are able to cast.

@PabloRochelle, thanks for the detailed information you provided. Please fill up the form provided in this thread with all the needed information, then let me know once done.
 

Regards,

Juni

[Jake]

Hey there,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake