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Black screen on nest hub 2nd gen

Dtotheg
Community Member

Hello,

I have a Google nest hub 2nd gen that shows a black screen. I've tried different power outlets and am using the oem original power cable for it. I've tried restarting it numerous times. When it boots up I hear the normal startup sounds and the volume up and down work. I can see various colors for approximately 1/8 of an inch wide column on the far right side but the rest of the screen is completely black. Any assistance would be greatly appreciated.

3 REPLIES 3

Alex_S
Community Specialist
Community Specialist

Hi Dtotheg,

 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.


Regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hi there,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.


Best,
Alex

Dtotheg
Community Member

I just submitted the form submission.