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Black vertical lines on almost all screen

dakkardaemor
Community Member

The display has alternate black vertical lines on all display except the right part with the "handle"... Reset won't fix it 😞

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Hi @dakkardaemor 

Sorry to hear that! Can you try a full factory reset? If after that please post a pic if you are still seeing the lines.

Muddi
Community Specialist
Community Specialist

Hello dakkardaemor,

 

Chiming in, how was your device? Have you tried doing a factory reset?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey dakkardaemor,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi dakkardaemor,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi