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Bluetooth auto disconnect / Spotify auto stop

Conor_Mc
Community Member

Hello 🙂

These two issues may be related or not, I can't be sure.

1. We have an Esinkin BT adapter to connect our Google mini (V1) to our stereo system. In the middle of the night it will disconnect for no reason. We have to reconnect it in the morning even though Google "says" verbally, and in the app, that it is still connected. (The BT device plays a tone when it is not connected - is quite annoying.) It doesn't disconnect during the day.

2. We use our Google mini (V2) to play white noise in the hallway upstairs. In the middle of the night it will stop playing Spotify for no reason. During the day, basically from 8am to midnight it can play Spotify without issue. The white noise we use is a 3 hour track. I tried using "repeat single" to go through the night but it stops. So I also tried created a play list with the same "song" 4 times in a row, with the hope that it could last all night. It still randomly stops. 

I am wondering if there is some sort of update/reboot/test that Google is running that interrupts these two functions. 

I have already tried to uninstall and reinstall the app, as well as done a factory reset on both devices. Still no luck.

Any ideas?

Thanks,

Conor

22 REPLIES 22

frances
Community Specialist
Community Specialist

Hi Conor_Mc,

 

Thanks for your patience! I am sorry to hear that your device is disconnecting from Bluetooth and having issues with Spotify every night. That is a frustrating issue and I understand your concern.

 

I appreciate you taking the time to try a variety of troubleshooting steps!

 

Just a quick question, have you tried relinking and unlinking your Spotify account? Are there any improvements as a result?

 

Please keep me updated, let's get this issue resolved!

Conor_Mc
Community Member

Hello Frances 🙂

And thank you for your reply!

I have tried to "unlink" Spotify, but I get the message "Cannot unlink your default music provider."

And I am not sure how Spotify would be affecting the Bluetooth connectivity? 

Any other ideas? 🙂 

Mattjh
Community Member

I have this same issue. I have a 12 hour white noise track that literally stops after two hours of playing from my phone to my google mini. Please advise - I suspect it’s some sort of reboot etc. 

frances
Community Specialist
Community Specialist

Hello Mattjh and SomeH0w,

 

Thanks for reaching out as well. There are different factors that may cause your Google Home device to stop playing media.

 

  • First, I recommend checking the distance of the Nest Mini/Nest Audio from the router. Please make sure that it is within 15-20 ft from the router. 
    • The connection may be congested at night, which is why it disconnects during that period.
  • Are you using media when the device suddenly disconnects?
  • What troubleshooting steps have you tried so far?

I look forward to your response, thank you!

Conor_Mc
Community Member

This must be stumping them, because my last question had a lot more suggestions a lot faster. 

Hopefully they can fix this soon 🙂

SomeH0w
Community Member

i face a similar problem where my phone disconnects from Google nest audio at night, and very loudly so.

frances
Community Specialist
Community Specialist

Hi Conor_Mc, thanks for your patience!

 

We noticed that you mentioned that you are using an Esinkin BT adapter to connect your Google mini (V1) to the stereo system. Unfortunately, the BT feature of Google Home devices only supports Bluetooth speakers and headphones.  We can't guarantee that it will work as intended when the device is paired with a BT adapter that is connected to a stereo system.

 

In the meantime, you can send in feedback regarding this feature request. Here are the steps to sending in feedback.

 

Thanks again!

Conor_Mc
Community Member

Okay, thank you Frances.

Can you also find info about point 2 above? (It is not connected through or to any other device. It is simply Spotify playing on the mini (v2))

"2. We use our Google mini (V2) to play white noise in the hallway upstairs. In the middle of the night it will stop playing Spotify for no reason. During the day, basically from 8am to midnight it can play Spotify without issue. The white noise we use is a 3 hour track. I tried using "repeat single" to go through the night but it stops. So I also tried created a play list with the same "song" 4 times in a row, with the hope that it could last all night. It still randomly stops. "

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Conor_Mc
Community Member

Hey!

Yup, this is still an issue. Randomly disconnects from bluetooth even though it shows and audibly says it is connected. Means we have to disconnect and reconnect every day.

Strangely enough Spotify does not have this issue with Jabra Bluetooth earbuds... so it must be on the Google side.... 

Jake
Community Specialist
Community Specialist

Hey Conor_Mc,

 

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps shown above, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Conor_Mc
Community Member

Okay, I have filled out that form!

Azarco
Community Specialist
Community Specialist

Hi Conor_Mc

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

 

Thanks,

Alex

Did this ever get resolved? I have read dozen of threads on here and spotify all having similar issues but no solutions that work. Mine randomly stops 30 seconds in or so and will do this without fail for every song on the nest hub or the minis. But I can play spotify on any other device in the house fine. Just not Google devices. Also the hub I have noticed will auto adjust media volume to 0 randomly as well. Is it detecting me laying in bed and linking I need to sleep or something with the sleep sense I wonder?

It had not been resolved. They gave me a ticket number and a code to report “feedback” whenever it happens. It’s very annoying. 
we have the opposite problem with volume, it automatically turns it back up to 50% when we turn it down. It’s VERY annoying. 

Jake
Community Specialist
Community Specialist

Hey all,

 

I am sorry to hear the issue is still present. I would recommend following up with our Team on your case number, as they will be able to assist you further. Please let me know if you have any other questions from here, as I would be happy to review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you had any questions from here. Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Conor_Mc
Community Member

Hey Jake, 

Both issues are still present.  I am not sure I understand the rush to "lock" this thread when a solution has not been found, or presented. This just means others would find this thread and see it was closed while not fixed. 

Jake
Community Specialist
Community Specialist

Hey Conor_Mc,

 

I am sorry for the confusion here. We lock the thread to keep content fresh. I am sorry that you are still running into the issue as well. I know this is not an ideal situation. I would recommend replying to our Team via the case number you were given, as they would be able to provide you with further support on the issue.

 

Best regards,

Jake

Conor_Mc
Community Member

Hey Jake 🙂

I understand the "idea" of fresh content... but it seems super unhelpful to anyone searching for this issue. They will come across a locked thread with no solution except "reply to our team with..." which is something they can't do. 

Wouldn't it be better customer service to wait for the solution, and then post that for future searchers to find?

Jake
Community Specialist
Community Specialist

Hey Conor_Mc,


With you being in contact with our Team for further support, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake