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Bluetooth auto disconnect / Spotify auto stop

Conor_Mc
Community Member

Hello 🙂

These two issues may be related or not, I can't be sure.

1. We have an Esinkin BT adapter to connect our Google mini (V1) to our stereo system. In the middle of the night it will disconnect for no reason. We have to reconnect it in the morning even though Google "says" verbally, and in the app, that it is still connected. (The BT device plays a tone when it is not connected - is quite annoying.) It doesn't disconnect during the day.

2. We use our Google mini (V2) to play white noise in the hallway upstairs. In the middle of the night it will stop playing Spotify for no reason. During the day, basically from 8am to midnight it can play Spotify without issue. The white noise we use is a 3 hour track. I tried using "repeat single" to go through the night but it stops. So I also tried created a play list with the same "song" 4 times in a row, with the hope that it could last all night. It still randomly stops. 

I am wondering if there is some sort of update/reboot/test that Google is running that interrupts these two functions. 

I have already tried to uninstall and reinstall the app, as well as done a factory reset on both devices. Still no luck.

Any ideas?

Thanks,

Conor

8 REPLIES 8

frances
Community Specialist
Community Specialist

Hi Conor_Mc,

 

Thanks for your patience! I am sorry to hear that your device is disconnecting from Bluetooth and having issues with Spotify every night. That is a frustrating issue and I understand your concern.

 

I appreciate you taking the time to try a variety of troubleshooting steps!

 

Just a quick question, have you tried relinking and unlinking your Spotify account? Are there any improvements as a result?

 

Please keep me updated, let's get this issue resolved!

Conor_Mc
Community Member

Hello Frances 🙂

And thank you for your reply!

I have tried to "unlink" Spotify, but I get the message "Cannot unlink your default music provider."

And I am not sure how Spotify would be affecting the Bluetooth connectivity? 

Any other ideas? 🙂 

Mattjh
Community Member

I have this same issue. I have a 12 hour white noise track that literally stops after two hours of playing from my phone to my google mini. Please advise - I suspect it’s some sort of reboot etc. 

frances
Community Specialist
Community Specialist

Hello Mattjh and SomeH0w,

 

Thanks for reaching out as well. There are different factors that may cause your Google Home device to stop playing media.

 

  • First, I recommend checking the distance of the Nest Mini/Nest Audio from the router. Please make sure that it is within 15-20 ft from the router. 
    • The connection may be congested at night, which is why it disconnects during that period.
  • Are you using media when the device suddenly disconnects?
  • What troubleshooting steps have you tried so far?

I look forward to your response, thank you!

Conor_Mc
Community Member

This must be stumping them, because my last question had a lot more suggestions a lot faster. 

Hopefully they can fix this soon 🙂

SomeH0w
Community Member

i face a similar problem where my phone disconnects from Google nest audio at night, and very loudly so.

frances
Community Specialist
Community Specialist

Hi Conor_Mc, thanks for your patience!

 

We noticed that you mentioned that you are using an Esinkin BT adapter to connect your Google mini (V1) to the stereo system. Unfortunately, the BT feature of Google Home devices only supports Bluetooth speakers and headphones.  We can't guarantee that it will work as intended when the device is paired with a BT adapter that is connected to a stereo system.

 

In the meantime, you can send in feedback regarding this feature request. Here are the steps to sending in feedback.

 

Thanks again!

Conor_Mc
Community Member

Okay, thank you Frances.

Can you also find info about point 2 above? (It is not connected through or to any other device. It is simply Spotify playing on the mini (v2))

"2. We use our Google mini (V2) to play white noise in the hallway upstairs. In the middle of the night it will stop playing Spotify for no reason. During the day, basically from 8am to midnight it can play Spotify without issue. The white noise we use is a 3 hour track. I tried using "repeat single" to go through the night but it stops. So I also tried created a play list with the same "song" 4 times in a row, with the hope that it could last all night. It still randomly stops. "