Both Nest Minis disconnect from wifi every few hour

[FoxChaotica]

Ever since we moved to a new internet provider, my two google nest mini devices connected perfectly fine to it, but a few hours later, i go to use them and they retort with "Hang on while i get connected to WiFi." I've performed 2 factory resets, switched then off and on again numerous times, and they keep connecting to the internet, but then disconnecting a few hours later.

I am getting increasingly fed up with these devices, and am contemplating moving to a different smart system that actually does as its told first time, and doesn't keep disconnecting from WiFi every 5 or 6 hours

[MplsCustomer]

@FoxChaotica 

When you switched to your new internet provider, did you get a new Wi-Fi router with the change? If so, perhaps your Wi-Fi signal strength or bandwidth are not as good as what you had before. Or perhaps your new Wi-Fi router has a setting that's causing your Nest Minis to disconnect.

Google Nest does not seem to publish a set of guidelines on Wi-Fi settings, but you could try contacting Support (starting with the link below) to see if they can review your Wi-Fi settings.

https://support.google.com/googlenest/gethelp

[FoxChaotica]

My new router is a FRITZ!box 7530 AX, full fibre broadband at 900mbps, and every other smart device I have connected to WiFi works without any problems whatsoever, so I don't understand why the Google home mini and Google nest mini I have require turning off and on again to make them reconnect.

[MplsCustomer]

@FoxChaotica 

I'm just another Google Nest customer, and do not know why moving to a FRITZ!box 7530 AX router and a new internet provider would cause problems with your Google Home Mini and Google Nest Mini and not your other devices, but perhaps there are Wi-Fi settings that are problematic for Google Nest devices.

[LovelyM]

Hello everyone, 

Thanks for your assistance here, @MplsCustomer.

I want to check on your concern with your Google Nest Mini devices, @FoxChaotica. Please refer to the following recommended router settings below:

• Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1, 6, or 11)
• UPnP should be enabled.
• AP Isolation and VPN or Proxy Server should be disabled.
• confirm the distance between the router, setup device and Google Home are optimal.
• MAC Filtering should not be enabled on the router.
• Preferred DNS settings
  • 8.8.8.8
  • 8.8.4.4

You can also learn more about this using this support article.

Keep me posted. 

Cheers, 
Lovely

[LovelyM]

Hey FoxChaotica,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Best,
Lovely

[LovelyM]

Hi again FoxChaotica,

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Thanks, 
Lovely