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Bricked Nest

EmptyNest
Community Member

Hello just wanted to touch base when a outcome occurs to update my nest from being bricked. As with all posters here I have tried all remedies to no avail. Seems have occurred after the update. 

2 REPLIES 2

frances
Community Specialist
Community Specialist

Hi EmptyNest,

 

Thanks for reaching out. I am sorry to hear that your device is bricked! I understand your concern. Let's get this issue resolved, I would be more than happy to help. First, I have some quick questions.

  • Which Nest device do you have? (model name, generation number)
  • How is your device bricked? What do you see on your screen?
  • Is your device powering on?
  • Could you please list the troubleshooting steps you have tried so far?

Thank you for your patience, I look forward to your response! 

Hi Frances! I would love to have your assistance to get my Nest 1st gen working again. This issue occurred after I unplugged it and then repowered it. The display alternates between black and grey screen with G on it. I have done all forum remedies to no avail including:

Tried a different outlet
Reset to recovery mode but would just return to the black/grey screen
Reboot
10x power up and down
Home app still shows it but will not connect to it
Powered off overnight
Updated app,perhaps other things
What else ya got? Thanks