BroadLink Remote Sensor Accessory RM4 mini/pro-Assistant reads the temp as Celsius not Fahrenheit

[JohnOrion]

I'm having a couple of problems with the temperature part of the BroadLink remote sensor accessory for the RM4 mini and pro. For some reason when I say "hey google, what is the temperature in the bedroom" it will return with "It is xx.x degrees" but its in Celsius even though everything I can think of is set to Fahrenheit. When I ask what the nest thermostat says it replies in Fahrenheit but when I ask what the temperature in the living room from the Broadlink sensor, it will reply in Celsius. Now, I thought it was the sensor that had something to do with it but I recently bought an Amazon echo, which turned out to be a real POS but in the Alexa app on my phone it, showed the nest thermostat as well as both the temps of the sensors with their readings in Fahrenheit. Oddly enough in the Alexa app it didn't show the humidity sensors.

Google home shows the humidity sensors readings but not the temperature sensors readings. The humidity sensor shows on the main screen with the percentage and when you tap on it, it brings up a screen showing a circle with the percentage in the middle. The temperature sensor does show but is blank on the main screen and when you tap on it it brings up the device settings screen for the sensor instead of the temp. Oh and in the Broadlink app the temps are all in Fahrenheit.

I don't know where the problem is.. I don't know if I should contact Google Assistant to report a bug... or Google Home? Has anyone else had this issue that they have been able to resolve. It would be nice if you could see the temps in the main screen of Google home like you can with the humidity and it would be nice to be able to get the bedroom temperature through assistant without having to make two commands (hey google, what's the temperature in the bedroom. and hey google, what's xx.x degrees Celsius in Fahrenheit.)

 

like I say the temps are available in Fahrenheit as the Alexa app shows and "announces" when asked but they don't show in the Google Home app and only "announce" in Celsius with Google assistant. 

[StevenE]

ive got exactly the same issue with google home, seeing the humidity, but no temperature in its sensor. i haven't done much research yet into why except seeing this. (im in Australia so the Celcius thing isn't an issue)

https://ibb.co/rQ5fmBB

[JohnOrion]

Hopefully Google support will see this and have some sort of response. As I say... I don't know if this is an Assistant, Home or maybe even a Broadlink issue.

Broadlink seems to have quite a problem with their products functioning as advertised, at least for me, so I wouldn't rule them out. The RM4 mini and pro (I swapped them and tried) both have issues functioning with my TV (monitor) and computer (old HP windows media center remote) and the pro doesn't do RF very well either. It doesn't recognize two different model RF mini keyboards, the main reason I purchased the pro. It does recognize my car's remote but doesn't work with it. I do think that's a security-related issue maybe dealing with encryption or maybe a distance issue so that doesn't bother me.

When I try to use either Broadlink remotes for the computer (the power button on the original remote puts the computer to sleep which I use in my "goodnight" routine) and the remote will sometimes put the computer to sleep but I have found even using the app (showing all the buttons but these aren't presets, I had to program the buttons.), if I hit the power button it wont respond but if I hit one of the other buttons like menu and then the power button is might activate sleep. So in my routine I have it send the commands "enable menu on computer", "enable menu on computer" then "turn computer off" which puts it to sleep and that works about 90% of the times. The TV has the same issue but not as often and I only have 2 commands (back button then power button) and that usually works about 99%.  I have no idea why Broadlink is so bad at sending a simple frequency. I just cant figure it out. I watch it, I see the led light on the RM4 mini/pro and on the HP media center receiver flash but it does nothing yet if you keep tapping different buttons icons eventually the power button will work.

I could just try to create a RM4 device, doesn't seem like it would be that hard. One kit I got for a Raspberry pi included IR diodes. I would just have to research a circuit and the programming. LOL I guess if I really wanted to, I already have a pi running as a DNS server. I could use that but to be honest, I don't know the programming very well, I don't really know how to create the circuit for the IR diode and I'm just too lazy to do the research 🙂

[Juni]

Hi folks,

Thanks for posting here in the Google Nest Community and sorry for the late response

.

This is not the experience that we wanted you to have, let me help you out. Could you try to adjust the Assistant settings to your preferred weather unit by using the steps below. Then observe if this will make a difference.
 

1. Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
2. Open the Google Home app .
3. At the top right, tap your account.
4. Verify that the Google Account shown is the one linked to your Nest speaker or display. To switch accounts, tap another account or Add another account.
5. Tap Assistant settings Weather.
6. Choose a weather unit.

Check this link for more information.

For the other BroadLink RM4 functions that don't work, I suggest you contact their support group so we can get their input about this. 

Hope this helps.

Thanks,

Juni

[JohnOrion]

as I said .. everything is set for F but it will announce C only EVERYTHING is set to F Alexa reads the temp from those sensors in F  so that is definitely a GOOGLE issue. But google has shown that it doesn't fix anything .. if it doesn't work, it wont. 

[Juni]

Hi there,

Thanks for confirming. We will check this with the team and get back to you right away once we have news to share. 

Regards,

Juni

[Gid]

Same EXACT issues as OP.  Asking Google what the temp is returns a real response indicating that Google is in fact receiving the temp from broadlink.  However, the temp does not show up in the Google home app even though humidity does, and the result is in Celsius even though everything in Google and broadlink is set to Fahrenheit.  Please help us fix! Thanks!

[CourtneyKrishna]

I am also having the same issues. Temperature doesn't show in the Google Home app from my Broadlink RM4 Pro Universal Remote but the humidity does, and when I ask what the temperature in the room is on Google Assistant it returns the right temperature but in Celsius, although settings in both Broadlink and Google Assistant are set to Fahrenheit. 

[Dizzy69]

Same issue here. Broadlink sensor only shows humidity in Google home app not temperature, however within the Broadlink app I can see the humidity and temperature. Not sure if this is a Google or Broadlink issue? But would really like it resolved as Broadlink is meant to work with Google. Says so on the box

[JohnOrion]

Google suggests contacting Broadlink which means ... Google isn't going to do anything about the problem with their app. I'm dealing with the same problem with Google Pay ... there is a blatant problem with the records it records in the app. I recreated the issue twice .. both times with a 15 dollar and 10 dollar charge Google Pay says they each were 126 dollars. So you cant by gas with Google pay or you have to ignore what google pay says you spent. This issue is proven and Google is to blame .. so far its been going on for 5 months and just like here .. "They will check this with the team and get back to me right away once we have news to share" 

In other words... Its Google and if its broke it will always be broke until they end support on it. Broadlink isn't any better. I sent a request to support(at)ibroadlink.com on 12/22/2022 and have yet to get a reply from them (didn't even and acknowledgement that they got the request)

[Juni]

Hi folks,

@Geert70, thanks for the update. Let’s wait for the update from Broadlink. 

While we are waiting could you all try to do a factory data reset on your Nest speakers to put them back to default setting and set up as a new device then observe if this will make a difference. You can also uninstall and reinstall the Google Home app to refresh everything.
 

Keep me posted.
 

Regards,

Juni

[JohnOrion]

Of course, you should NOT listen to the Community Specialist because they have shown they are lacking even the slightest amount of brains. This is an issue with many devices and even different products from Google. This issue happens with Nest hub and Nest Mini.. It happens on first setup so resetting to factory default is only a waste of time having to reset up the devices. I would maybe say that would be a suggestion if any of us actually got the device to work with Google but since none of us has and the temperature does work properly with Alexa so this isn't a problem with the product, it is a problem with Google. Broadlink is also a company who you should not buy from because they too refuse to support their products. You seem to have misread the posts .. as of now two people have contacted Broadlink and Broadlink has not responded. That has also been said! So for you to reply with "Let’s wait for the update from Broadlink." is asinine.

Please don't reply unless you have some news about Google fixing this issue with their products! Your responses show that you do not have enough knowledge to be labelled as a Community Specialist especially with this last one. Oh and BTW .. DON'T EVER TELL PEOPLE TO UNSTALL AND REINSTALL GOOGLE HOME!!!  I lost all my data for my thermostat for a year .. now I cant compare now that I have had it for the full seasons ... that data is gone because I reinstalled home to try to get other things working that were bugged and as I knew .. the reset didn't fix the GOOGLE BUG with the temperature sensors

Again DO NOT REPLY AGAIN TO THE POST or make sure you use your brain  (I know its really hard for you). The only reply I expect to see from a Community Specialist, is a solution to this bug! Stupid answers really piss me off, Juni. 

[ljleonardo]

Hi there, I've exactly the same problem.

[RobertBegin]

Same issue here. Hey Google - fix this!

The RM4 mini link to google home displays room's humidity level , but not the current temperature.

[GordonShumway]

Exactly the same problem here, not even the humidity shows up in Google Home

[JohnOrion]

is it like my post where it shows the devices in home but no values for both humidity and temperature or do you not even see the devices in home? It seems everyone that is having issues, its like my post where there is the devices and the value for humidity works but the value for the temperature does not. Google assistant will reply with the temperature but only in Celsius.

If you aren't seeing the devices themselves then you may have to go to "Home->Settings->Works with Google" then tap BroadLink and choose Reconnect account and maybe, once done, it will at least show up like the screenshot above (or you will be able to add them, lol I've had these things for over 2 years,  I cant remember if they just showed up or if I had to add them after linking Broadlink with Home) with the humidity sensor working and the temperature sensor there but showing nothing.

Good luck, seems that Google isn't going to do anything about this and neither is BroadLink since I have sent support an email and someone else from this thread also stated they sent an email and at the time of their posting they didn't receive any contact from them and to this day neither have I and I have been waiting since Dec. 2022. You can try to contact them but I don't give it much hope. their address is "support [at] ibroadlink [dot] com" at least that's the only address I have found.

[RobertBegin]

In my case, the RM4 mini shows up as 2 distinct devices in my Google Home, one device for Humidity with proper level being reported and another device for Temperature with no reported value. On the other hand, the BroadLink app shows one RM4 device with 2 sub-devices (Temp and Humidity) and both of these sensors are correctly reporting in this app.

In my opinion, Google Home should be capable of accessing both sensors, but only Humidity is being read.

[GordonShumway]

Thanks John! Yes exactly devices were added with “works with Google”. And on my case, neither humidity nor temperature shows up in Google Home. 

I’m getting frustrated with all these things, working in IT I cannot understand the lack of support and customer service. They should learn a bit from Amazon and their customer obsession. 

I recently bought a Bose SoundLink speaker, because it worked with Google Home, but it turns out is not possible to add it to a speaker group, there seems to be a workaround, but only for USA (I live in Argentina).  
It seems I will need to sell all my goggle/nest devices and go with Amazon/echo 

[JohnOrion]

better be careful with echo .. it is worse than google for some things. Amazon echo is the opposite from google .. Amazon it shows the temps and in Fahrenheit but it does not work with the humidity sensor (at least amazon says that the humidity sensor is not available with amazon) The second photo in my original post shows a screenshot of what is available with Amazon the temps show in F but no humidity sensors at all (and again amazon says the humidity sensors don't work as you are setting them up).

With amazon though, I had issues with custom commands such as making a routine for mornings, I have google disable my security system (which uses a custom command with Tasker and AutoVoice) then raise the heat, turn on my computer and tv (used as a monitor) which are also custom command (the computer uses tasker autovoice and autotools} The tv uses RM4 mini. The end of the routine plays the news. 

Now the issue I had with Amazon and what made me get rid of the echo devices is, Amazon only allows one custom command per routine and it has to be at the end of the routine. This would not work for me because with the news in the routine it may take 5 minutes or more before the "custom" command runs so my security system will still be active and triggered when I'm trying to go about my morning. Plus there was the issue that it only allowed one custom command so I would have to choose to disable my security system or wake my computer from sleep. Or I would have to make a few routines to accomplish a morning routine.

Google, unfortunately, is better for my purpose but the lack of support from Google is unbelievable .. Google even has issues with Google Pay and they outright refused to fix that issue. Quick explanation,  I had two Google Pay charges under 20 dollars each were both posted on google pay as 126 dollar charges. The bank got the charges  right but google refuses to fix the records and it still shows the charges as 126 dollars on the Google Pay app and they told me that the store or bank would have to fix it. I left it with asking Google how the bank or store can change Google Pay records that are stored on Googles servers. They haven't got back to me since. 

[RobertBegin]

Here's my BroadLink app and my Google Home app:

From BroadLink appFrom Google Home

As you can see, temperature is not displayed, but humidity is.

[JohnOrion]

lol well at least you can get Google assistant to tell you the  temp since I see you use Celsius. You seem to have the same issue as everyone else .. it doesn't show the temp but if you say Hey Google whats the temperature downstairs it will tell you its 18.9C. Others that have this issue that use Fahrenheit also don't show the temp on Home but if they ask for the temp google will tell them in Celsius even if everything is set for Fahrenheit

yes the hub does show temperature but for those of us in the USA it shows the wrong format even if Fahrenheit is selected in the BroadLink app and Google nest hub and assistant are also set to Fahrenheit. 

So... yes the Hub sort of works for you but .. actually The Hub is screwed up with its display too. The Temperature shows a big number and then a smaller "current" number but the Humidity shows a big 0% and then a "current" with the actual humidity (or at least this is how it is on my 3 nest hubs). I'm assuming yours are acting the same way. 

[ljleonardo]

I've the same problem that you, with the Google Home app in my phone, but the sensors works fine in my Google Nest Hub.

[RobertBegin]

I can confirm that both temp & humidity reporting correctly on my Next Hub also, but not on my Google Home app on  my iPhone.

[kanto27]

Hi guys, same problem, hope Google fix this soon.

 

 

[Cokeito]

Exact same issue

[diegoepina]

Exact same issue

[cosmin8905]

Can confirm that the Google Home App does't classify the temperature sensor correctly. 

The Nest Hub does .... 

[ljleonardo]

It works in Google Nest Hub, but it doesn't in Google Home.

[drakman]

In my case the temperature and humidity sensors don't even appear in the Google home app.

[ljleonardo]

I don't know what happended but suddenly start working.  I'm seeing temp and humidity in Google Home.

[ljleonardo]

Google Home is showing me both, humidity and temperature.

[Gid]

Holy smokes, I can confirm that it looks like Google actually (mostly) fixed this issue!  Using Home app public preview version 3.2.1.7 that just became available for me this morning.  Google Home *app* now shows the temperature from Broadlink.  Granted it is showing it in Celsius even though every other setting in both Google and Broadlink is set to Farenheit, but at least it now exists so I can set routines around it.  It took far too long for Google to finally address this issue for such a widely used product group as Broadlink, but credit where credit is due to the big G.  Thank you Google developers, wherever you may be (now just try and get the units right 🙂

[JohnOrion]

for those of you saying that hub shows temp, remember that it may show it right for you and it has been stated by me and others .. yes its shows the temperature but it only shows it in Celsius even if it's set to Fahrenheit (everywhere including the Broadlink app). Some of us don't use Celsius. It has always worked in hub but as mentioned its not fully working for some people. Google Home it doesn't show temp and Hub only shows temp in Celsius. Basically it doesn't function properly for those who use Fahrenheit in Hub and It doesn't work at all in Home (even with the newer version of the app). This is also something that will not be fixed so it is the way it is. Those who are looking for a fix will not find it and will not get any satisfaction from Google or from Broadlink. I contacted Broadlink as well as another poster (going on 6 months ago now) and never got a reply at all and you see the response we got  from the Google Community Specialist. Since Google has removed another tool (AutoVoice) I think it may be time to look into a different assistant .. (A local personal assistant called Home Assistant but it seems like it will be quite a learning experience) one  that  can interface with Alexa. I guess Alexa can still use AutoVoice and Home Assistant can use scripts so that can get over the limitations of Alexa's horrible "routines". But then I would have to throw out the 3 hubs I have and buy 3 Amazon displays (but the Amazon displays have cameras) Oh and Alexa does not work with the humidity sensor but at least it tells you that the humidity sensor doesn't work with Alexa. I guess Amazon looked at the sensors and said .. temp .. we can do .. but humidity ... we just cant figure it out... and Google said .. hey ... humidity we can do .. and temp .. well. .... ahh screw it we can get it to show Celsius so .. heck .. we can say it works and let everyone just live with it. 

[JohnOrion]

I guess I'm missing something because nothing has changed since the beginning .. or at least  since December of last year. There was a update to Google Home .. and ... nothing changed in that app .. the temp still does not show and the Hub always showed Celsius and still does .. so .. again .. nothing has changed even with the new app so I don't know what you people have seen but there is no change in the operation of the systems (Google Hub, Google Assistant and other than the change in the app... Google Home)

as you see .. .. new app and still the same readings .. Bedroom and living room Humidity and both bedroom and living room temps are blank and when you press on them you get that other window with device settings instead of like when you tap on humidity it brings to to a screen that shows the humidity (though redundant) The 81 you see in the living room temp is my nest thermostat. The Broadlink sensors for temp are both blank. I think people are looking at it wrong and its still the same as it used to be .. if not .. do me a favor and take a screenshot of Google Home that shows the Broadlink sensor in Google Home showing the temp. .. I guess some people feel they got it running but .. again .. nothing has changed .. the only thing I can think of is maybe you guys are using Apple and not Android ... I would need to see some actual screenshots of this working because I don't really think anything has been touched with this by either companies. 

 

 

 

[Dizzy69]

Hi mate. Not sure how to show a pic on here but since the google home app update on my Samsung S23 Ultra I can now see temp, in Celsius, in the home app on my phone..it has never worked before the update. I don't know how to share a pic on here or I'd happily show you.

[JohnOrion]

(Oops sorry didn't see that it was a samsung lol) Is it an Apple phone or Android? You can share a picture by clicking on the camera icon in the reply box where you type in the text... then you open windows explorer and find the picture and just drag and drop it in the box that shows up when you click the camera icon. (If you are doing this from your phone I'm not sure if the process is the same) But .. I guess it is more important to know if its an Apple phone .. maybe for some reason Google is working better on an Apple? .. I just showed pictures of my google home and it is the newer version and nothing at all has changed.... maybe if its not Apple... maybe it's a location thing .. maybe they haven't fixed it in the US yet (which seems odd)

[Dizzy69]

A Samsung S23 Ultra is not Apple hehe I don't appear to have a camera icon 😥

[JohnOrion]

lol yeah oops its getting late for me and my head isn't fully there lol ... I noticed it a bit too late .. and I guess the phone interface for replying here is different.. I have been using the desktop / website to do replies .. no matter .. I guess I'll take peoples' word for it since I'm assuming they came here because it didn't show .. so now if you are seeing it on Google Home .. I guess I will just wait and see ... though I think I'm going to have to leave the Google ecosystem since they just killed AutoVoice and I use that  for my security system.. that is more important to me than having a temp sensor working .. or humidity not working if I have to go to Alexa

[Dizzy69]

 

[JohnOrion]

thank you for taking the time and replying with a screenshot 🙂 .. ok .. I'm going to have to look into my next theory. I think it may not be showing on mine because I use Fahrenheit and Google is broken with this device when it comes to using Fahrenheit. It had the issue with Google Hub also .. it shows the Temp on google hub but only in Celsius even if everything is set to Fahrenheit and even  Google Assistant announces the temp in Celsius even when the Broadlink app is set to Fahrenheit. I just need to figure out how to set "google" to Celsius to check the theory.  

Geert70 says its solved but ... it's not solved for everyone.. but seeing this screenshot gives me hope that someone is working on the Fahrenheit issue with Broadlink/Hub/Home/Assistant.