Broadcast out of synch (another attempt at getting someone to look into this)

[Gavinbtn]

Another attempt to get someone to look at this without sending me stupid questions or forms that don't work or asking to reset every device I own.

Why is broadcasting to multiple devices always out of synch.

Sometimes it even repeats a broadcast up to 3 times on one device, while on others it will cut of the end of a message and leave the other person confused. (meaning you then have to repeat the broadcast to that specific device).

Surely there must be a way to ensure all broadcasts are in synch (like there is when you play music to a Speaker Group).

This seems to be an ongoing issue forever and hasn't yet been resolved, 

Plus why have I been stopped from replying to my original post? 

[Ashepherdson]

Without knowing your network setup I would suspect that there is going to be latency or lag as the message transmits through the various devices.  Saying this, each device should only get broadcast once, so definitely a concern.  Have you tried broadcasting to a specific device and seeing if that works?  Is it always one device that repeats or cuts off broadcasts?  Sorry to ask questions but just trying to get a grasp on the issue for you.  Also for previous posts, the moderators close off posts if there is no activity on them, but they normally ask before doing so. 

[Gavinbtn]

Hi, 

Thanks for replying.

My devices are just connected to a normal router, no complicated set up or strange mesh set ups, just like many other people who are screaming about the same thing happening to them.

Broadcasting to a single device is ok, and doesn't skip, miss or repeat anything.

It's purely when broadcasting to all devices, of which I have one in every room. (7 in total). Only then is there then a delay on the broadcast to different devices and they are totally out of synch.

But playing music to the Speaker Group has zero issues and everything is in synch.

I've followed every suggestion given to no avail. Is there no way you can try to replicate this? 

As you can see from the other thread/threads, I'm not the only one experiencing this. 

And sorry to say the other agent decided not to bother stating the other thread would be closed, which is really out of order. They could see that the issue wasn't fixed.

Can I escalate this? Or at least have someone try to replicate this issue. Thank you

[Ashepherdson]

I tried to replicate this on my own setup with no luck , that is to say it worked fine for me, and I'm on a mesh network even.  I will escalate this for you!

[Gavinbtn]

Just as an FYI, I have various models, nest mini gen 1 & 2 and gen 1 & 2 hubs. This shouldn't cause an issue as the do all work together when set up for speaker broadcast, it's only voice broadcasts to all devices that cause the issue. 

[Ashepherdson]

I'm curious , I know gen 1 minis have had issues over the years in regards to network congestion.  Could you unplug those devices and try a broadcast, and see if the lag still exists?  Trying to narrow down exactly where the issue is. 

[Gavinbtn]

Is there an easy way to tell which Gen each one is. I have 4 minis. Would the firmware tell me?

[Gavinbtn]

Just tested by removing the Gen 1s, and even the Gen 2s on the ground floor are out of synch, so it's not that. Even the Hub in the kitchen was out of synch too. 

[Ashepherdson]

Gen 1s don't have a wall mount screw on the back, where the 2s do.  Okay if you tried that then I'm off base there.. gonna escalate this to the tech team to see if they know why this is happening.  

EDIT:. Apparently I already escalated (need more coffee).  

[Azarco]

Hey Gavinbtn,

Ashepherdson, thanks for the help.

We're sorry for the trouble this may have caused you. We'd like to check this further, could you provide us the cast firmware of your Nest speakers and displays? Once done, please fill out this form so that we can check this with our team. 

Best,

Alex

[Princesss]

Hi Gavinbtn,

We just want to check if you have seen our response on the previous post? Let us know once you're done filling out the form so we can check.

Best,

Princess

[Gavinbtn]

Hi,

Yes I've just been to.busy to collect all the info from every device.

Is there any way of sending you screenshots of the firmware versions of each device. That would make it easier?

Gavin

[Princesss]

Hi Gavinbtn,

Sorry for the late response. I just want to check if you're done filling out the form? As soon as you're done with the form, we'll send you an email and from there, you can attach photos or screenshots.

Let me know once you're done so we can check it.

Best,

Princess

[Princesss]

Hi Gavinbtn,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

[Gavinbtn]

Please DO NOT CLOSE THIS THREAD.

I have been away on business and have not had time to fill in your firm, repeating what I've already informed you of.

I will do it now.

DO NOT CLOSE THIS THREAD, IT IS NOT YOURSVTO CLOSE, THE ISSUE IS NOT RESOLVED!!!!!!!

[Princesss]

Hi Gavinbtn,

Thanks for responding. I'll keep this thread open for few more days while waiting for an update from you.

Safe travels!

Best,

Princess

[Gavinbtn]

Form has been completed and form submitted. Please provide the email (as advised above) so that I can send screenshots for every device and show the firmware version etc so that you have ALL the information you need. Thank you

[Princesss]

Hi Gavinbtn,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Gavinbtn]

But this post is far from complete as the issue is still there. Others on the forum who have the same issue would also like to know the resolution, so why is this being closed early. ????????

I am a system analyst myself this is not the way to operate and it is wrong to close this when it is not resolved. 

[Princesss]

Hi Gavinbtn,

Apologies for that. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. 

In the meantime, I have created a case ID and notified our team to contact you back via email as there are some info that we need that can't be disclosed publicly. As a reference, here's your case ID: 6-0305000033217. 

Best,

Princess

[Princesss]

Hi Gavinbtn,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess