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Google Nest Sleep Sensing with Workspace account

henchr
Community Member

Hello,

 

I have recently bought a Nest Hub 2nd gen, to use as a sleep analyser and alarm clock. I also have a Google Workspace account, set up with my domain, as my main - and only - google account. When I tap into the Nest Hub in my Google Home app, the settings for Sleep Sensor does not show up. However, when I try to access the settings on the Hub itself, it says that I need to ask permission from my systems admninistrator - which is me. 

 

Is there any way around this, or do I need to return the Nest and buy a different product instead? Also, what other products does my Workspace account not work with? The fact that I pay a hefty sum each year through Google, and can't have the same capabilities as a non-paying user, is quite frankly idiotic. At the very least, this should be noted in the policy agreement.

 

I look forward to your answers. 

1 Recommended Answer

For a software company to respond this way is utter BS.

 

Fix your systems and give customers what customers want.

View Recommended Answer in original post

11 REPLIES 11

Princesss
Community Specialist
Community Specialist

Hi henchr,

 

Thanks for visiting the Community.

 

Sorry to hear about your experience.  Some Google Home app features are not available for Google Workspace (formerly G Suite) accounts. To access all Google Home app features available in your country, link a personal Gmail account instead.

 

Instructions for Google Workspace Super Administrators:

 

If you are the Google Workspace Super Administrator, follow these steps:

  1. To turn on or off the service for select groups of users, put their accounts in an organizational unit.
  2. Log into your administrator account. This will open the Google Admin console.
  3. From the Admin console dashboard, go to Apps Additional Google services.
  4. Click Web & app activity to open its settings page.

At the top right of the gray box, click Edit Service "".

(Optional) To turn a service on or off for an organizational unit:

  1. At the left, select the organizational unit.
  2. To change the Service status, select On or Off.
  3. Choose one:
    • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
    • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
      Note: Learn more about organizational structure.
  4. Click Apply.

Hope this helps.

 

Best,

Princess

For a software company to respond this way is utter BS.

 

Fix your systems and give customers what customers want.

Princesss
Community Specialist
Community Specialist

Hi mike_SFO,

 

We hear you and we'd like to take this opportunity to encourage you to share your thoughts and suggestions for us to improve your experience when using Google Nest speakers. We're all hoping that these possibilities soon be available.

 

Best,

Princess

LOL.

I did a search his forum and it's been 3+ years that your paying customers have been clamoring to have the same services that you give to your free customers, and you have done zilch to give customers what they want.

You can fill the form on my (and all of your paying customers') behalf.  Like it matters.

henchr
Community Member

I'm sorry, but how do you expect me to accept this as a solution? For years I support and pay Google for their services, yet I can't fully experience its features simply because I am paying for its service? I wholeheartedly agree with Mike in this thread, this is unacceptable.

I, of course, understand that there may be security risks involved with allowing users in an organisational structure certain functions and features, but this should be able to be overridden in the admin console, not just taken away from the users who actually pay for a service.  Please see fit to escalate this to whomever might be interested in solving this issue, I hardly think filling out yet another form would do anyone any good.

 

Thank you for your assistance. 

Henchr

Princesss
Community Specialist
Community Specialist

Hi everyone, 


Thanks for responding and I appreciate your honest feedback. I know that we all want to use our workspace accounts to link to our devices however, there might be security risks that we can encounter if ever this would be available. I'll make sure to let the team know about this.

 

Best,

Princess

LOL.

There's an entire marketplace of "apps" that are provided by third parties that can be added to Workspace, yet integrating a Google product is a higher security risk than, let's say, one provided by RingCentral (to pick a company at random)? See https://workspace.google.com/marketplace

Do you think that your paying customers are idiots and will believe this lie?

Princesss
Community Specialist
Community Specialist

Hi mike_SFO,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

Princess

henchr
Community Member

Hello again,

 

Again, I understand that there might be security risks involved - though, as Mike says, integrating a Google product should definitely not be a higher risk than any other app - but this should, at the very least, be user configurable. As of now, I've returned the Nest Hub and looking for other alternatives to Google, as their services simply doesn't allow me to do what I would like. I hope in the future that these problems will be resolved, and I will be the first to jump back on the train.

 

Again, see fit to escalate this to whomever would be likely to look at it.

Henchr

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your feedback. I'll go ahead and let my team know about this. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi henchr,

 

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

Princess