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Broadcast out of synch

Gavinbtn
Community Member

Why is broadcasting to multiple devices always out of synch.

Sometimes it even repeats a broadcast up to 3 times on one device, while on others it will cut of the end of a message and leave the other person confused. (meaning you then have to repeat the broadcast to that specific device).

 

Surely there must be a way to ensure all broadcasts are in synch (like there is when you play music to a Speaker Group).

This seems to be an ongoing issue forever and hasn't yet been resolved,

 

12 REPLIES 12

Tonyanddallas
Community Member

I have this exact same issue on all my speakers. I have two hub maxs, three nest minis, and five of the new nest speakers all over my house and garage. It would be nice if they all worked good like they used too. This has been going on for well over two years now. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Gavinbtn
Community Member

Yep, still have the same issue with broadcasting a message to all speakers.

Nothing has changed. Its annoying as heck.

realjax
Community Member

Yep, I have major problems with broadcasting (with hubs) as well. I posted a message too but still waiting for the default 'do you still need help' reply.  As far as i'm concerned broadcasting is severely broken ( ever since either the upgrade to the fuchsia OS, or the release of the feature where each message is also shown in a typed out form on the display..

Azarco
Community Specialist
Community Specialist

Hey all,

 

Thanks for raising this concern — let's check what's going on.

 

Checklist:

 

Try resetting your devices to its default settings to see if that will clear the device.

 

Keep me posted.

 

Thanks,

Alex

Gavinbtn
Community Member

Tried everything on this list and more. There's doesn't seem to be a way to get broadcast to all speakers to broadcast at the same time. It still broadcasts messages at different times, but plays music to speakers grouped at the same time, so why doesn't broadcast do the same. All speakers are set up under 1 ID (mine) and all have been reset multiple times to see if it makes a difference, but to no avail. 

Surely you are able to replicate this problem at your end? Its darn annoying and confusing to have messages announced at different times, sometimes minutes apart, not just seconds. 

Azarco
Community Specialist
Community Specialist

Hi all,

 

Thanks for doing those steps. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Checking back in if you still need help with this? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Best,

Alex

Gavinbtn
Community Member

Yes Alex, of course we still need help. No one has given any kind of resolution to this problem. In fact I would be more than happy to send all my good devices back to you for a full refund and swap the for Alexa or similar that actually works. 

TBH getting a bit bored of being asked if this is still a problem when no one has bothered to actually tried to even offer a fix or decent explanation on why this is happening. 

Seems that google just doesn't care about their none functioning products.

I've lost all faith in you as a tech company and suspect this is just a spam bot auto response and I'm getting very bored of your total lack of customer service. 

Azarco
Community Specialist
Community Specialist

Hi Gavinbtn,

 

I understand how frustrating this is for you. If you could fill out the form above so that we can dig deeper on what's happening with your device, that would really be helpful.

 

Thanks,

Alex

Gavinbtn
Community Member

The form doesn't work. Surprise surprise. Why am I not shocked.

realjax
Community Member

yeah thats all check..  have reset all of them multiple times to no avail.