Bug Report - Cannot control volume of Nest Hub from app when streaming Nest camera

[ryannemeth]

Hello,

When streaming a nest camera on my nest hub, then open the google home app, there is no way to control the volume of the hub.

If streaming music or youtube on the nest hub, i can control the volume.

How do i fix this?

Thanks

Ryan

[MplsCustomer]

@ryannemeth 

When streaming a Nest camera on our Nest Hubs, we can control the volume from the Nest Hub. We can also go into the Google Home app, select that Nest Hub, and change the volume for that Nest Hub while it is streaming.

[ryannemeth]

Hello,

That is the bug, there is no way i can see to change the volume through the app when i click on the display that is streaming the nest camera. when i click on my display in the app all i see is my photo frame pictures, 3 buttons at the bottom (view nest cam, cast my screen, edit photo frame). at the top i can edit the equalizer and enter settings, but no volume.

If i am missing something, can you tell me where this volume control is? screenshot attached (this is while the display is currently streaming a nest camera)

Thanks,

[MplsCustomer]

@ryannemeth 

Edited:

Ah, when I set our Nest Hub Max or one of our regular Nest Hubs to display photos in Photo Frame, I lose the volume control entirely for that Hub in the Google Home app.  But if I stream one of my cameras on one of our Nest Hubs that's set to Fullscreen clock in Photo Frame and then go to that Nest Hub in the Google Home app, I get the volume control (and it says "Not playing" even though it's streaming a camera).

[ryannemeth]

Interesting, I just tried on my normal hub v1 and see the same bug, i don't get any volume control.

Screenshot attached, this is a nest hub v1 streaming a nest camera, then opening the display on the app.

Do you use use the photo frame? that could be the cause of the bug?

[MplsCustomer]

@ryannemeth 

I edited my original remark after some experimentation.  Displaying photos in Photo Frame makes the volume control simply disappear; there's no way to access it.

But if you display Fullscreen clock in Photo Frame and then go to the Nest Hub in the Google Home app, you get this:

Volume control only with Fullscreen Clock

[ryannemeth]

Thanks! this definitely looks like a bug/oversight to me, now lets see how many years it takes nest to fix it. or more likely just ignore it.

thanks again,

[MplsCustomer]

I just sent it as oral feedback on one of our Nest Hubs: "If you use photos in Photo Frame, then the volume control simply disappears."

[ryannemeth]

Thanks, i will do the same. Although i have been submitting feedback for years now, and just this week on an email with support, they say they dont see any feedback from me for months. so im still not holding my breath.

[ryannemeth]

Hello, is there anyone that can help and resolve this issue?

Thanks,

[Juni]

Hi folks,

@MplsCustomer, thanks for the help.

@ryannemeth, thanks for posting and for the info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Juni

[ryannemeth]

Form has been completed, please do not close this thread until the final solution has been provided and i confirm it is working.

Thanks,

[Juni]

Hi there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Best,

Juni

[Juni]

Hello ryannemeth, 

It appears that our support team already reached out to you. Please continue the conversation there. If you need further help, let me know.

Thanks.

Juni

[ryannemeth]

Thank you, please do not close this thread until email support has provided a resolution, i will update this thread when a solution has been provided.

Thank you

[Muddi]

Hey ryannemeth,

Sure! We will keep the thread open for you.

Cheers,

Muddi

[Muddi]

Hey ryannemeth,

Our team sent you an email last 22nd of Dec. Please check your inbox as we haven't receive an update from you.

Cheers,

Muddi

[Muddi]

Hi ryannemeth,

I just wanted to follow up on this. Have you had the chance to check your email? 

Cheers,

Muddi

[ryannemeth]

Hello. I checked my email and the issue is still happening. Can you fix the bug?

Thanks,

[Muddi]

Hey ryannemeth,

To confirm, have you tried the steps provided by email? I noticed that you haven't sent the photo asked by our team. Also, it is best if you follow up via email for immediate updates about the issue. 

Let us know if you want us to keep the thread open or we can close it since you already have an active case. This will also avoid confusions on where to update you.

Cheers,

Muddi

[Muddi]

Hi ryannemeth,

I just wanted to follow up on this. Have had the chance to try the steps provided on email?

Cheers,

Muddi

[ryannemeth]

Hello,

I sent the picure Tue, Dec 13, 2022, at 8:59 PM.

I tried all the steps and still have this issue. Please have an engineer fix.

Thank you,

Ryan

[Muddi]

Hey ryannemeth,

We appreciate the update. It is best if you could reply on the email so we can advise the team immediately. Also, can we go ahead and lock the thread now to avoid confusion on where to send you an update? Using one channel to communicate will speed up providing you an update to your concern.

Cheers,

Muddi

[ryannemeth]

Please do not lock the thread until the bug is fixed, when you lock threads we cannot update the rest of the community with the outcome of the emailing. It is not a good system.

[Muddi]

Hey ryannemeth,

Sure! I'll keep the thread open and update the thread as soon as we have an information to share.

Cheers,

Muddi