Google Speakers don't hear my wife's "Hey Google" most of the time

[winterwolfes]

My wife has to say "Hey Google" several times before any of our speakers will respond to her even if she is standing right in front of it. When she says Hey Google, most times they don't even respond. When they do, they recognize who she is but she has to say Hey Google several times for the speakers to listen to her and activate. We have set up all our lights, some appliances, our grocery list, etc through google assistant, so you can imagine the frustration this causes. Sometimes after she says Hey Google like 4 times without a response, I will then have to say it and give whatever command she was trying to implement for her. We have retrained her voice several times. I also tried removing her from the home and adding her back in but it still didn't help. Any other suggestions are welcome. 

[PlasticRebel]

I had a similar issue, I turned off the voice recognition stuff and it worked for her.

[Princesss]

Hi folks, 

Thanks for visiting the Community.

@PlasticRebel, thanks for the steps you suggested. 

@winterwolfes, you might want to try the steps suggested above. However if you want to use voice recognition, you can also ask your wife to re-train her voice and see if this will fix the issue.

Here's the steps on how to remove your current voice match:

Remove your Voice Match and Face Match enrollment recordings

1. On your mobile device, go to My activity.
2. Tap Menu Other Google activity.
3. Scroll down to “Voice and Face Match enrollment,” and tap View data.
4. Tap Delete all enrollments Delete.

Hope this helps.

Best,

Princess

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Princess.

Thanks,

Archie

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan

[winterwolfes]

Hi Dan. Please don't lock the thread. I'll try the steps above tomorrow and report back. We did already try removing her from the home and adding her back but that didn't help. I'll try the advice above and report back 

[Dan_A]

Hi winterwolfes,

Understood! We'll keep this thread open for a few days or until you reply back.

Take care.

Regards,

Dan

[Azarco]

Hey there,

We know you have other things to do, have you tried the steps above? How was it?

Thanks,

Alex

[Princesss]

Hi winterwolfes,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[winterwolfes]

We just followed the steps from Princess above. I'll let you know in the next 48 hours after we've tested it a bit to see if it worked. Thanks for the responsiveness!

[Muddi]

Hey winterwolfes,

No problem! I'll keep the tread open while waiting for an update from you.

Cheers,

Muddi

[Muddi]

Hi winterwolfes,

How's it going with your Google Home device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hey winterwolfes,

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi