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Google mini generation 1 bricked

ef2
Community Member

It seems as if my nest mini 1st generation is bricked.  It just became useless by itself.  Was working fine the evening, the next morning it was non-responding and the Home app cannot pick it up. Tried everything to revive it.  Nothing is working.  No lights coming on, and no response.  Only green light comes on when I press the reset button at the bottom.  Tried several configurations to reset, but no luck. Tried switching on and off more than 30 times, but still no luck.  Please help

9 REPLIES 9

Muddi
Community Specialist
Community Specialist

Hey ef2,

 

Thanks for sharing details about the issue here. I know how challenging it is to not have a working device when needed - let's dig deeper. A few questions: when and where did you purchase your Google Home Mini? Are you using the original power cable that came with the device?

 

Let's try theses steps below:

 

  1. At the side of the Google Home speaker, unplug the power cord > wait 10 seconds > plug the power cord back in > wait for the 4 LED lights to turn on.
  2. Repeat the first step, 10 more times.
  3. On the last attempt, wait until the device announces "Welcome to Google Home".
  4. Use the Google Home app to set up the device.

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi ef2,

 

I'm just checking in to see if the troubleshooting steps shared helped?

 

Cheers,

Muddi

ef2
Community Member

Good day

 

Thanks for the response.

 

Yes, I tried this several times, with no luck.

 

Any other suggestions?

Muddi
Community Specialist
Community Specialist

Hey ef2,

 

Thanks for the update. Could you tell us when and where you purchased your device? Also, what country are you located in?

 

Cheers,

Muddi

ef2
Community Member

Good day

I bought it at Bestbuy in the USA.  I am however currently living in South Africa.

 

Regards

ef2
Community Member

There is also a change that I bought it at Walmart.  Not sure now.

 

Muddi
Community Specialist
Community Specialist

Hi ef2,

 

Could you tell us when did you purchase it?

 

Cheers,

Muddi

ef2
Community Member

Hi

 

I bought this in 2018

Muddi
Community Specialist
Community Specialist

Hey ef2,

 

I appreciate the quick response. Based on the information that you've provided, your device is out of warranty because your device comes with one year warranty only. Visit this link for more information about Google's limited warranty.

 

Let me know if you have additional questions or concerns. Otherwise, I'll close the thread after 24 hours.

 

Cheers,

Muddi